Managers need to set performance goals for their teams, monitor performance, and provide feedback. They should be able to handle poor performance effectively, providing constructive feedback and helping underperforming employees improve. Performance management in a retail environment is about managing and improving both the…
Consumers are increasingly shopping across multiple channels — in-store, online, through mobile apps. Managers need to be trained on how to manage and integrate these various channels to provide a seamless shopping experience. Omnichannel retailing is an approach to sales that focuses on providing…
Retail managers need to know how to lead and motivate their teams effectively, handle conflicts, and manage performance. Leadership and team management in a retail environment require a unique skill set due to the customer-facing nature of the business, the diversity of the workforce,…
Using Social Media to Boost In-Store Sales Social media is a great way to promote your product or brand. It’s free and can have a huge reach but unfortunately many business owners don’t think it’s worth the effort. The Stats 74% of people use…
Here are some common buzzwords and terms related to retail management: Omnichannel: Refers to the seamless integration and coordination of various sales channels (physical stores, e-commerce, mobile apps) to provide a unified and consistent customer experience. Customer-Centric: Emphasizes the importance of focusing on customer…
Industry 4.0 (IR4), a term coined to describe the fourth industrial revolution, is characterized by the integration of digital technologies such as the Internet of Things (IoT), artificial intelligence (AI), and big data analytics into traditional industries. This transformation is significantly impacting various sectors,…
Introduction In the modern business landscape, the ability to make data-driven decisions is paramount. One area where this is particularly evident is in category management, a retailing and purchasing concept where the range of products purchased by a business or sold by a retailer…
CORRECTIVE ACTION: When, Why & How In this section, we are going to look at the reasons for performance problems. We are first going to give you the highlights and later take each point and expand on that point. There is a lot of…
“It is not the quality of service that you give but the quality of service that the customer perceives that causes him/her to buy and come back.” Perception is how we make sense out of what we experience. Your interpretation of what you see…
Basics of the Sales Process This report was designed for people who have no experience in the retail/service industry. For this reason, we will not go into too much detail regarding each step. With experience, people use the steps in their own unique way…