Effective Communication Skills

Effective Communication Skills

COMMUNICATION SKILLS and Retail Business Importance of a Clear Objective Knowing the Audience The Approach Communication Styles A FACT ABOUT COMMUNICATONS Research has shown that an important source of conflict between people is subconscious resistance to the manner in which a person communicates, as…

Read more →

Planning for Successful Retail

Planning for Successful Retail

Statement of Direction There are many ways you can describe the direction of your retail business to your employees. The important thing is to have well thought out, meaningful and written statements which describe the major areas of business activities to give solid direction…

Read more →

How to Hire Aces in Retail

How to Hire Aces in Retail

ACE is defined in a number of different ways including the following: A combat pilot who has brought down at least five enemy airplanes One that excels at something – ace in the hole – an effective and decisive argument or resource held in…

Read more →

Focus on Results

Focus on Results

Great results do not just happen. Highly Successful Retail Managers (HSRMs) know that there is a direct correlation between hard work and great results. They understand that there is a need to work smart as well, but nothing replaces hard work. And they know…

Read more →

Operational Excellence

Operational Excellence

Here is where the rubber meets the road, so to speak. Many, many projects, businesses and people have failed at the execution stage. New processes and procedures, new customer service initiatives, new marketing and advertising campaigns, new visual merchandising techniques…and the list goes on…all…

Read more →