Focus on Results

Focus on Results

Great results do not just happen. Highly Successful Retail Managers (HSRMs) know that there is a direct correlation between hard work and great results. They understand that there is a need to work smart as well, but nothing replaces hard work. And they know…

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Operational Excellence

Operational Excellence

Here is where the rubber meets the road, so to speak. Many, many projects, businesses and people have failed at the execution stage. New processes and procedures, new customer service initiatives, new marketing and advertising campaigns, new visual merchandising techniques…and the list goes on…all…

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Effective Performance Management

Effective Performance Management

In order for a store, or district or region, to operate profitably all employees need to be performing well in their positions. Cashiers must be leaving a wonderful last impression on customers as they are checking out and leaving; Aisle Associates (or floor clerks)…

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