Are You Losing Sales?

Are you Losing Sales?

If you are of the opinion that you can hire associates, have them complete ‘new hire’ paperwork, tell them a little bit about your store and your customers, train them on how to use whatever equipment they will need to operate on the job…

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Leave Head Office to Learn

Leave Head Office to Learn

There’s something about ‘the office’, isn’t there? It’s that place where we get quiet time to get our thoughts together. We can close the door and really get some serious work done. The office is where all of our equipment and files – physical…

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Word to the RetailWise XI

Time Management in Retail

To manage your time effectively, you have to understand why Retail Managers need a unique approach to time management.   There are a lot of people working in a number of industries that just can’t use the standard time management techniques that are out there. And…

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Market Potential

Market Potential

Retail Location Selection & Market Potential through Predictive Analytics Increased competition and shrinking profit margins in the retail industry have necessitated a demand for sophisticated predictive analytics. Organizations want to know what they can expect from a new or existing location over the long…

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Word to the RetailWise XV

Mystery Shopping Program

Should you gently nudge your customers to give you a high score on their Customer Service Survey?  Recently, I was shopping in one of my favorite stores – they have clothing and accessories for men, women, kids, infants; they have houseware and pictures and exercise…

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Word to the RetailWise XVI

Word to the RetailWise XVI

You need Retail Math knowledge to run your business profitably. Retail organizations – in fact, any type of organization – must have figured out this equation early on…. Sales – Expenses = Profits Or have they? Plenty of businesses go ‘Out of Business’. Maybe they…

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Retail Staff Bullies Customer

Retail Staff Bullies Customer

At Costco, no one expects or needs much assistance while shopping. Everyone knows how it works. They sign, ticket and present their merchandise clearly and correctly. Rarely is there a need to ask an employee a question regarding general merchandise. If you do need…

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Retail HO Darlings

Retail HO Darlings

You know who they are. Their names may have already popped into your head. Every company has them.  Some retail companies have quite a lot of them. So, who are they? ‘Retail H.O. Darlings’ are Store Managers who, seemingly, work tirelessly to impress. Their…

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