Setup to Win

Setup to Win

Setting Expectations & Setting People Up to Win Make sure your new hires know what is expected of them. Here’s why… (The following is a short story to illustrate.) In a store that is part of a large international retail chain, I recently witnessed something…

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Focus on Results

Focus on Results

Great results do not just happen. Highly Successful Retail Managers (HSRMs) know that there is a direct correlation between hard work and great results. They understand that there is a need to work smart as well, but nothing replaces hard work. And they know…

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Operational Excellence

Operational Excellence

Here is where the rubber meets the road, so to speak. Many, many projects, businesses and people have failed at the execution stage. New processes and procedures, new customer service initiatives, new marketing and advertising campaigns, new visual merchandising techniques…and the list goes on…all…

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Managing Up

Managing Up

Managing Up is what takes place in a certain company culture. In order for it to work properly the CEO, and all executive members, must be on board with this particular style of running the operation. The foundation of this culture is not that…

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Dear Bobbie

Your Retail Advisor

Your Very Own Retail Advisor for FREE… Just Ask ‘Dear Bobbie’! Many retail managers are left alone in their store/district/region, to sink or swim. No longer! Just ask ‘Dear Bobbie’ your question at dearbobbie@dmsretail.com. Advice is prompt and FREE. You’re probably a great manager but…

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