Retail management involves the planning, organizing, and directing of the activities that occur within a retail business. Some relevant topics to retail management include: Customer Service: Ensuring that customers have a positive experience shopping at the store, including greeting customers, answering questions, and handling…
When Retail Performance Management is Missing… We decided to tell this true story to illustrate just how horribly things can go wrong when you’re not really on top of things and when retail performance management is missing…This story ends with the police handcuffing and…
Unreachable? Some Retail Executives still don’t get it! Retail executives, like any others, need to be accessible. Imagine a situation where employees and field management cannot have any access to the President. Far, far from the open door policy, there are some retailers who…
Another article in the series… Word to the RetailWise VII: Set individual targets for store associates. There is no denying that working in a team can inspire each team member to do his very best. However, that doesn’t mean it will. And, very often, working in a team…
Communicating for Profits and Customer Satisfaction. The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that ‘this was to be expected in large organizations’. Well, that clears everything up! NOT! They must continually be…
Pay for Performance We think it’s high time DMSRetail weighed in on the subject of Pay for Performance compensation plans. First, let’s dispel the myth that Pay for Performance compensation plans work against a great shopping experience. This is simply not true. In fact,…
Manager Unfairly Perceived as Negative A dedicated, professional Store Manager who is passionate about his/her business usually wants to contribute to the organization. They do that, primarily, by operating their store or business unit in a proper and profitable manner. They generally comply with all company…
Throughout history the lighthouse has played an important role in navigation and pilotage at sea; its purpose is to guide, to show the way, to warn of danger and generally provide safe entry into harbors. The Store Manager is the lighthouse for the employees…
Everyone in retail, particularly those in retail management, knows that communication between Head Offices, Regional Offices, Stores and, even, within the Store, can be difficult at best. Yet it is critical that we master it. The smooth and constant flow of clear and concise…
It has been said by many authors that an appropriate definition of insanity be ‘repeating the same actions time and time again, expecting different results’. This definition seems simplistic and even ludicrous to educated psychologists, but for the rest of the population it suits…