How to Become a Strong Leader? To be an effective leader, your followers must have trust in you and they need to be sold on your vision. Korn-Ferry International, an executive search company, performed a survey on what organizations want from their leaders. The…
Let’s discuss the management and development of employees. As more experienced individuals transition to higher positions, retirement, or pursue other interests, younger employees step up to fill the gaps. It’s important to judge each person based on their own merits. We don’t assert that…
House Account: The number keyed into the POS system at time of sale which does not attribute the sale to a specific employee, but rather to the store. Retailers use different methods to record and monitor sales and to compensate their associates. When it…
CORRECTIVE ACTION: When, Why & How In this section, we are going to look at the reasons for performance problems. We are first going to give you the highlights and later take each point and expand on that point. There is a lot of…
Statement of Direction There are many ways you can describe the direction of your retail business to your employees. The important thing is to have well thought out, meaningful and written statements which describe the major areas of business activities to give solid direction…
If you manage, or own, even one retail store, you probably know that it’s true. And if you happen to be a perfectionist, well, there’s no telling what condition you might be in. Don’t worry, we’re not just ‘naming the problem’ because you already…
Setting Expectations & Setting People Up to Win Make sure your new hires know what is expected of them. Here’s why… (The following is a short story to illustrate.) In a store that is part of a large international retail chain, I recently witnessed something…
Great results do not just happen. Highly Successful Retail Managers (HSRMs) know that there is a direct correlation between hard work and great results. They understand that there is a need to work smart as well, but nothing replaces hard work. And they know…
Highly Successful Retail Managers (HSRMs) are not auditors or police and they do not try to act that way when they are in the stores. A manager’s presence in a store can be the best and most productive way to increase performance of all…
The Highly Successful Retail Manager (HSRM) never misses an opportunity to network. Whether in the workplace, at a meeting, at a sporting event or any type of social gathering, the HSRM is always on the lookout for great people. And he is always promoting…