Plan Your Work and Work Your Plan…as the saying goes… In a retail environment, it absolutely does pay to follow that advice. The Store Managers’ role is challenging when things are going smoothly. When you start adding unexpected tasks, employee illness and other issues,…
Proper Conduct of Employees There are a few things that new and inexperienced retail employees often do that are not appropriate. Take a walk through any shopping mall and you will see examples. Usually these things are done because the employee has had no…
Handling Customers at the Checkout: We mentioned this briefly before, in the section regarding the positive shopping experience, but some things are worth repeating. The check out process deserves serious attention due to the fact that it is the last impression that your customer…
Scheduling for After the Rush! Every year, in November or December, Store Managers – particularly those working for medium to large chains – are trying to do the impossible…or very nearly impossible. That is, making January schedules with the hours that they are allowed…
Above and beyond the usual supplies you’ll stock up on for the busy times, you may want to ensure you have some extra items…just in case! Here are some ideas! Aspirin or Tylenol Bandages Wrapped Candies in a Basket Water Emergency Cash Stress Balls…
Some people have a lot of holiday spirit and they want to demonstrate that to everyone. They’re happy before, during and after the holiday season. Others are not so crazy about the holidays. Maybe they’re just not the festive type or they don’t celebrate…
It is widely recognized that good communication skills are important, in any business. But it is particularly important for a Retail Manager to be an effective communicator because they have to communicate with people at all different levels of the organization on a regular…
Multi-Channel Retailing At a basic level, any commercial transaction that involves a direct sale to a consumer at any point of time may be termed as retailing. It can be the selling of apparel, books, music, footwear, grocery items or other things. Such a…
The Highly Successful Retail Manager (HSRM) knows the ‘cause’** is maximizing revenue and profit and that he must hire people who will further that cause. The HSRM interviews with the purpose of hiring competent – potentially great – individuals who show indications of being…
The Good, the Bad and the Downright Laughable! There are as many interviewing ‘styles’ as there are people doing interviews. Some have training on what to ask, what to look for, etc. Many do not. Those interviewers go by the seat of their pants….
