Here’s a critical question to answer: How Important are Retail Associates to Your Business? A study recently published by Wharton, University of Pennsylvania and Verde Group discusses the findings of a survey of 1000 randomly selected consumers. It turns out that the answer to…
The MAX ROI Store Visits process should be followed for every… single… visit. Although the topics, details, specifics, time allotments and action plans will vary depending on what you need to accomplish, you still need to follow the MAX ROI Store Visits process to…
Unreachable? Some Retail Executives still don’t get it! Retail executives, like any others, need to be accessible. Imagine a situation where employees and field management cannot have any access to the President. Far, far from the open door policy, there are some retailers who…
Succession Planning in Retail – Promoting from Within You may even wonder if this concept is reasonable: Succession Planning in Retail \. It is, we assure you. And if you are a Manager in an organization that places high importance on internal promotion –…
Throughout history the lighthouse has played an important role in navigation and pilotage at sea; its purpose is to guide, to show the way, to warn of danger and generally provide safe entry into harbors. The Store Manager is the lighthouse for the employees…
The 2nd Half is about to start… or, maybe it’s just gotten underway, depending on your fiscal year end. It’s going to fly by, as you well know. You can take steps to prepare – NOW – for top performance during the busy times….
Retail Disasters & Victories Throughout history, there have been many, many examples of people who have succeeded in a given field, or discipline, through the application of common sense, hard work, firm principles and, above all, great leadership skills. In retail, this combination…
Here’s Why Weak Managers Avoid Pay for Performance Compensation Plans… Let’s first establish that Pay for Performance compensation plans are the better way to go because the employer gets a better return on payroll with that plan. (For a copy of our Whitepaper on…
One of the major reasons for the high degree of customer dissatisfaction and resulting lost sales in the retail industry is poorly trained employees who do not have a clear understanding of what is expected of them. Let’s take a moment to think about…
CORRECTIVE ACTION: When, Why & How In this section, we are going to look at the reasons for performance problems. We are first going to give you the highlights and later take each point and expand on that point. There is a lot of…