Training Retail Staff

Training Retail Staff

One of the major reasons for the high degree of customer dissatisfaction and resulting lost sales in the retail industry is poorly trained employees who do not have a clear understanding of what is expected of them.  Let’s take a moment to think about…

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Setup to Win

Setup to Win

Setting Expectations & Setting People Up to Win Make sure your new hires know what is expected of them. Here’s why… (The following is a short story to illustrate.) In a store that is part of a large international retail chain, I recently witnessed something…

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Continuous Coaching Method

Continuous Coaching Method

Highly Successful Retail Managers (HSRM’s) excel at, and believe strongly in, information sharing. It is part of the management style we discussed earlier. HSRM’s stress that sharing information, continuously, is the best way to coach people. Of course, sometimes the coaching has to be…

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