How to Become a Strong Leader? To be an effective leader, your followers must have trust in you and they need to be sold on your vision. Korn-Ferry International, an executive search company, performed a survey on what organizations want from their leaders. The…
Sage Advice for Store Managers: Sales vs Task Orientation Most people would agree that it is much more pleasant and rewarding to occupy one’s time with activities that we find enjoyable or have a natural talent for than it is to engage in activities…
CORRECTIVE ACTION: When, Why & How In this section, we are going to look at the reasons for performance problems. We are first going to give you the highlights and later take each point and expand on that point. There is a lot of…
Introduction This guide is intended to provide a basic understanding of the role of a retail sales associate or retail customer service employee. If you understand the points you will be able to speak to a prospective employer in terms they relate to and,…
Setting Expectations & Setting People Up to Win Make sure your new hires know what is expected of them. Here’s why… (The following is a short story to illustrate.) In a store that is part of a large international retail chain, I recently witnessed something…
The Highly Successful Retail Manager (HSRM) never misses an opportunity to network. Whether in the workplace, at a meeting, at a sporting event or any type of social gathering, the HSRM is always on the lookout for great people. And he is always promoting…
This is always top of mind and a major priority for the Highly Successful Retail Manager (HSRM). Earlier we mentioned that the HSRM always makes plans and makes time to attend to all of his success factors. Developing and mentoring people is a critical…
If there is one thing that will cause a manager to lose the respect of subordinates faster than anything else, it is dishonesty. Highly Successful Retail Managers (HSRM’s) tell the truth. They may have to keep certain things confidential, in which case they say…
Highly Successful Retail Managers (HSRM’s) excel at, and believe strongly in, information sharing. It is part of the management style we discussed earlier. HSRM’s stress that sharing information, continuously, is the best way to coach people. Of course, sometimes the coaching has to be…