Unreachable?

Leadership - Listening

Unreachable? Some Retail Executives still don’t get it! Retail executives, like any others, need to be accessible. Imagine a situation where employees and field management cannot have any access to the President. Far, far from the open door policy, there are some retailers who…

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Retail Disasters & Victories

Retail Mall

Retail Disasters & Victories Throughout history, there have been many, many examples of people who have succeeded in a given field, or discipline, through the application of common sense, hard work, firm principles and, above all, great leadership skills.   In retail, this combination…

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Training Retail Staff

Training Retail Staff

One of the major reasons for the high degree of customer dissatisfaction and resulting lost sales in the retail industry is poorly trained employees who do not have a clear understanding of what is expected of them.  Let’s take a moment to think about…

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