One of the major reasons for the high degree of customer dissatisfaction and resulting lost sales in the retail industry is poorly trained employees who do not have a clear understanding of what is expected of them. Let’s take a moment to think about…
CORRECTIVE ACTION: When, Why & How In this section, we are going to look at the reasons for performance problems. We are first going to give you the highlights and later take each point and expand on that point. There is a lot of…
Introduction This guide is intended to provide a basic understanding of the role of a retail sales associate or retail customer service employee. If you understand the points you will be able to speak to a prospective employer in terms they relate to and,…
Setting Expectations & Setting People Up to Win Make sure your new hires know what is expected of them. Here’s why… (The following is a short story to illustrate.) In a store that is part of a large international retail chain, I recently witnessed something…
The Highly Successful Retail Manager (HSRM) never misses an opportunity to network. Whether in the workplace, at a meeting, at a sporting event or any type of social gathering, the HSRM is always on the lookout for great people. And he is always promoting…
This is always top of mind and a major priority for the Highly Successful Retail Manager (HSRM). Earlier we mentioned that the HSRM always makes plans and makes time to attend to all of his success factors. Developing and mentoring people is a critical…
If there is one thing that will cause a manager to lose the respect of subordinates faster than anything else, it is dishonesty. Highly Successful Retail Managers (HSRM’s) tell the truth. They may have to keep certain things confidential, in which case they say…
We know this. We’ve heard our parents say it; we’ve heard fashion editors say it. And now it is going to work to the retailers’ advantage. Now that so many grocery stores, gas stations, banks…you name it, have moved to self serve, or barely…
Highly Successful Retail Managers (HSRM’s) excel at, and believe strongly in, information sharing. It is part of the management style we discussed earlier. HSRM’s stress that sharing information, continuously, is the best way to coach people. Of course, sometimes the coaching has to be…