How to Become a Strong Leader? To be an effective leader, your followers must have trust in you and they need to be sold on your vision. Korn-Ferry International, an executive search company, performed a survey on what organizations want from their leaders. The…
Let’s discuss the management and development of employees. As more experienced individuals transition to higher positions, retirement, or pursue other interests, younger employees step up to fill the gaps. It’s important to judge each person based on their own merits. We don’t assert that…
CORRECTIVE ACTION: When, Why & How In this section, we are going to look at the reasons for performance problems. We are first going to give you the highlights and later take each point and expand on that point. There is a lot of…
Music to Your Customers’ Ears Particularly during busy times, when you see increased customer traffic in the store, you will need to come up with a short and sweet message to give to your staff heading out onto the sales floor every day. We…
Some people have a lot of holiday spirit and they want to demonstrate that to everyone. They’re happy before, during and after the holiday season. Others are not so crazy about the holidays. Maybe they’re just not the festive type or they don’t celebrate…
Highly Successful Retail Managers (HSRMs) are not auditors or police and they do not try to act that way when they are in the stores. A manager’s presence in a store can be the best and most productive way to increase performance of all…
The Highly Successful Retail Manager (HSRM) never misses an opportunity to network. Whether in the workplace, at a meeting, at a sporting event or any type of social gathering, the HSRM is always on the lookout for great people. And he is always promoting…
Managing Up is what takes place in a certain company culture. In order for it to work properly the CEO, and all executive members, must be on board with this particular style of running the operation. The foundation of this culture is not that…
Highly Successful Retail Managers (HSRMs) believe strongly that all compensation must be based on performance. Of course, there may be a base wage or salary for a certain position but all commissions, bonuses, spiffs, etc. must be available only to those who perform well;…
This is always top of mind and a major priority for the Highly Successful Retail Manager (HSRM). Earlier we mentioned that the HSRM always makes plans and makes time to attend to all of his success factors. Developing and mentoring people is a critical…