Word to the RetailWise X

Make sure your efforts, to attract new business, don’t offend your loyal customers. Sometimes, we go all out for new business.  Sometimes, that means we offer new customers something special, right? And that’s really nice for those prospective customers.  But what happens when your current…maybe even loyal…customers hear…

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Performance Management Summary

Managers need to set performance goals for their teams, monitor performance, and provide feedback. They should be able to handle poor performance effectively, providing constructive feedback and helping underperforming employees improve. Performance management in a retail environment is about managing and improving both the…

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Basics of Omni-Channel Retailing

Consumers are increasingly shopping across multiple channels — in-store, online, through mobile apps. Managers need to be trained on how to manage and integrate these various channels to provide a seamless shopping experience. Omnichannel retailing is an approach to sales that focuses on providing…

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Leadership and Team Management

Retail managers need to know how to lead and motivate their teams effectively, handle conflicts, and manage performance. Leadership and team management in a retail environment require a unique skill set due to the customer-facing nature of the business, the diversity of the workforce,…

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