Retail Operations Management Workshop Online

Online Workshop

Part1: Tuesday – April 30, 2024

Part2: Thursday – May 2, 2024

(3 Hours Each Day, Total 6 Hours)

Morning Session: 11:00am – 2:00pm EST (New York)

(4:00PM – 7:00PM London, UK, 8:00PM – 11:00PM Dubai) Each Day

Evening Session: 6:00 pm – 9:00pm EST (New York)

(7:00am – 10:00am Next Day Singapore, 10:00am – 1:00pm Sydney)

LIVE Sessions

Trusted by the smartest employees at these organizations (partial list) Down Arrow Green

Best Buy Logo Adidas Logo ABC Logo Bose Logo Aramark Logo Canadian Tire Logo Cole's Hardware Logo
CVS Logo Accenture Logo Deloitte Logo Dyson Logo Ferrari World Logo Gap Logo Harvey Nichols Logo
IBM Logo Kroger Logo Lego Logo Lululemon Logo Ritz Carlton Logo Stanford University Logo Starbucks Logo
Target Logo H&M Logo LVMH Logo Samsung Logo Ralph Lauren Logo Walmart Logo Whole Foods Logo

“One of the best training I ever attended” A.A. – Vice President, Operations

Results That Pay Off Instantly – Practical, Applicable, Actionable Insights & Techniques

Increase Sales by 30%

Did you know?“Companies that employed training on a regular basis posted shareholder returns 86% above firms that didn’t increase training and 45% higher than the market average.” (American Society of Training and Development)

Did you also know about these dramatic differences between the weakest and the strongest retail leaders? (Research: Zenger-Folkman)
Checkmark 4-6 times higher profitsDMSRetail Workshop Registration
Checkmark 6 times higher sales revenues
Checkmark 10-20 times higher levels of employee engagement
Checkmark 3-4 times reduction in employees thinking about quitting
Checkmark 50% fewer employees that do leave
Checkmark Double the satisfaction with pay and job security
Checkmark 4-5 times more employees “willing to go the extra mile”
Checkmark 1.5 times higher customer satisfaction ratings

The Retail Operations Management Workshop Online

It’s filled with proven and powerful methods that, when skillfully put into practice, will put you in control of the destiny of your retail business.

Following Graphic Summarizes Key Points:

Retail Operations Management

“It’s the things you learn after you think you know it all.”

Register Now!

If you have a desire to make a difference in your business every single day then you should register and attend “The Retail Operations Management Workshop Online” because this is the one place you will be guaranteed to increase your own knowledge and understanding of retailing in the 21st Century and learn how you can contribute more to the success of your organization.

Praise for The Retail Operations Management Workshop

“The Retail Operations Workshop provided by DMSRetail has exceeded expectations. The Program has provided me with new ideas and methods to getting the job done effectively. The delivery of the content and the use of examples and and scenarios was exceptional. I would definitely recommend this session to others within my company. You can consider me a “delighted customer”. R. S. Head of Retail, Digicel

“Once again, thank you for the training, I appreciate the learning I got from this workshop and look forward in pursuing other training sessions you might offer.” A. A. B – Retail Strategy Consultant – Value Retail PLC

“I recommend “The Retail Operations Workshop” very highly to others; as long as they are not the competition” A. H. – Sales Manager – Harvey Nichols

“The DMSRetail Operations Workshop is a complete tool which would assist a retailer achieve the critical success factor essential to position your company above the competitive clutter and serve your customers better.” R. V. – Brand Manager – Sun & Sand Sports LLC

Now, let us divulge another compelling reason to register for The Retail Operations Management Workshop Online…

Retail Leadership Traits and Performance Management for Growth…

The old saying “Seek and you shall find” has been around for such a long time for good reason; because it’s true.

Seeking knowledge is always a good thing.

You are doing it right now.

And you are looking for a strategy – perhaps, an organizational development strategy – to help you to find that edge; that knowledge that will propel you and your business to greater success.

No doubt you are aware that developing effective strategies for your business is key to your success. And if you aren’t aware – that’s ok too.

“The Retail Operations Management Workshop Online” delves into critical strategy development in a way that just makes sense regardless of what stage you are at.

The content for this portion of the workshop was developed by the President of a very successful company. He, and the key players in his organization developed an amazing blueprint for success.

Every day some companies enjoy the benefits of having an effective (i.e. Working…) “People Development and Organizational Strategy” in place.

All of the employees in the organization know their part; they understand exactly what is expected of them and they deliver.

Wow, just think of what that means in today’s “Digitally Transformed” and “Highly Demanding” customer environment.

It does sound a bit too good to be true, we grant you that.

So, then, maybe there is more to it – perhaps it is not as simple as it sounds. Without question, it takes work – something most of us are not afraid of particularly when the rewards for that work are so great.

But what it really takes is know-how. The know-how is delivered at “The Retail Operations Management Workshop Online”.

When the blueprint is followed the work is being done en route to the final destination where the business flourishes and your key players are at peak performance and both the business and the employees reap the rewards resulting from stellar performance.

If you want to have a first class business, it’s not enough to have a few star players that put on a great show when they’re around – you have to have every player put on a great show every time they’re on stage – or acting on behalf of your company – every time they interact with one of your customers.

Certainly you will have some ‘top guns’ as any organization would. But why not have more ‘top guns’?

Why not have everyone become as close to a ‘top gun’ as they possibly can?

“You are not effective if you dazzle some of the people some of the time.

You need strive to dazzle all of the people all of the time.”

It’s been said that an organization is only as good as its weakest link. That is a fact.

Conduct a study of companies whose reputation was destroyed or, at least, degraded by poor performers – or weak links – and you’ll be surprised at how many you find.

In retail, or any business for that matter, even having one customer subjected to the weak link in your organization, or to your resident under achiever, should be avoided at all cost.

You simply can’t afford to have bad encounters with customers. None

At “The Retail Operations Management Workshop Online” we will walk participants through the blueprint for success that is the Personal Development and Organizational Strategy.

Proven techniques that are discussed at “The Retail Operations Management Workshop Online”, have resulted in 30% increase of revenues in 2 consecutive years putting the annual sales of this one company to over $100M.

The Focus on Sales

Did you know that there are people working in sales organizations – chains of retail stores to be exact – that do not truly understand what a sales focus is?

They talk about sales and report it and forecast it and certainly lament the lack of it – but they most definitely do not understand it.

Mainly because they don’t “Get” the underlying relationship between “Sales” and “Customers”.

You will leave with a full and complete understanding of what steps you can take to ensure that everyone working in your organization – those above, those below and everyone in between – clearly understands the equation for mastering the performance mentality and a true sales focus.

Sales Management

Praise for The Retail Operations Management Workshop

“Again I would like to thank DMSRetail team for the precious time we had, it was really one of the best fruitful workshops I have ever attended.” J. A. – Retail Operations Manager – Bestseller

“I rated this workshop as “Excellent (5 out of 5)” because it helped me implement performance management in my retail operation with excellent results.” B. R. – Managing Partner – Avenue Trading LLC

“Thanks for a wonderful Workshop, it has been time well invested. The work experience Instructors shared with us throughout the Workshop was enriching and endorsed the quality of the teachings as well as its credibility.” C. D. – Operations Manager – Farmacias Los Hidalgos

“The Retail Operations Workshop has provided me with many very helpful ideas on how to run a successful retail operation. I highly recommend it to anyone who wants to be successful in retail.” M. T. – Owner, CEO – Eagle Leather

“Very illuminating…Thought Provoking…Very Challenging.” A. L. B. – CEO – Above & Beyond

The Sales Management portion of The Retail Operations Management Workshop Online is not for the faint of heart.

It is a hard hitting, call it like it is, real life session that details how Managers and Business Owners in a sales organization must behave and must do if the organization, and all of the people in it, are to be successful.

If you want performance, you’ll get the “Formula” for how to get it.

In fact, the concepts behind BI can be understood very easily and the value of it is undeniable. At the Retail Operations Management Workshop Online you’ll hear examples that will astound you.

You’ll hear about millions of dollars in savings being realized on one marketing campaign and much, much more.

Definitely some AHA!! moments in this portion of the program!

The problem, until now, is that BI companies often fail in their attempts to deliver the information to the retailer.

The outcome is that retailers continue to shun this technology.

This is truly a mistake. BI has a huge role to play in any retail business – the extent to which each retailer must decide. But, first, education is in order.

As with any other tool we seek to help us develop our business, we have to know where to find credible information in order to become educated on the use, features and benefits of that tool; we must make it our business to understand what, if anything, it can do for us – this may mean countless hours of study and fact finding – and then determine whether or not we want to put that tool to work for us.

Checkmark Retail Management at the Senior Level for prominent retailersDMSRetail Workshop Registration

Checkmark Effective Retail Operations for Maximum Profit

Checkmark Retail Metrics and Analytics

Checkmark Retail Sales Management and Business Development

What You’ll Also Discover:

Retail Performance Metrics, KPI’s and Balanced Scorecards for Retail Management – Identification and Selection of the critical KPI’s for correct balanced scorecard implementation and much more.

How to effectively utilize Business Intelligence in all areas of retail operations to boost sales and profit – Retailers are increasingly focusing on how they can improve customer intelligence and remove wasteful spending.

A survey of Aberdeen’s retail community revealed that Business Intelligence (BI) is the top technology that retailers will be focusing on. (Aberdeen Group)

Leading concepts and best practices in Retail Executive Leadership for Performance Management – Strategic enablement, Strategic staffing models, how to create high performance culture, how to develop strategic imperatives, and much more

Retail Sales and Operations Success Blueprint to maximize sales and profits – 16 step formula to improve any metric by 20% in 180 days.
Workshop leaders have a combined experience of more than 135 years in various Retail Executive positions.

This live and interactive online workshop is designed for Advanced Retail Managers interested in discovering leading edge information, knowledge and insights.

Through methodical intellectual property transfer from retail experts to participants, through the use of case studies and industry best practices that showcase required skills and strategies, this live and interactive online workshop examines what generates sales and profits and what doesn’t.

Register Now!


Praise for The Retail Operations Management Workshop

“I really enjoyed the workshop. Found it very interesting and learned a lot. I would come again. Met some great people. Dianne and Matt are wonderful.” C. Y. – Retail Operations Manager

“Thank you! Thank you! You have given me so much useful information to take back. I feel energized and excited to put a plan in place to get my numbers where I want them to be. I’ll suggest that my other co-workers get the training/do the workshop” C. H. – Retail Operations Manager – Unicomer Group

“Extremely informative workshop and I can’t wait to implement ideas when I return. Excellent facilitation and I would highly recommend this course/workshop to “anyone” in any “position” in the retail world.” A.McA. – Retail Operations Manager – NWTel

“One of the best training I ever attended” A.A. – Vice President, Operations – Nahdi Medical Company

“I think it was very enlightening and practical, the speed was good too. I was listening and constantly thinking how to use the tools in my company. Definitely worth it, thanks a lot.” A.R. – CEO – Just Kidding LLC.

Retail Management Training from a totally pragmatic perspective, it provides leading edge information, discusses critical factors that impact success and profitability directly.

The program contains actual and complex retail management challenges in various retail operational fields.

It also covers the latest concepts and best practices in Performance Management and Leadership, Sales Management, Retail Marketing and Analytics, Retail Key Performance Indicators, Balanced Scorecards and related Retail Math in great depth.

Innovative customer service strategies, total service quality and customer service action plans are also covered.

The result is an effective retail manager equipped with the necessary knowledge, tools and insights ready to positively and dramatically impact the performance of his/her company.

Throughout the 3 days, attendees will participate in exercises in Leadership and People Skills, Customer Service Strategies, Balanced Score Cards, Sales Management, Communications and Learning Intelligences.

Program Outline:


Checkmark Understanding the Performance Framework

Checkmark How to ‘Do things better’

Checkmark Leading from the Front – the Sustainability Platform

Checkmark Managing Interactions with Employees

Checkmark Strategic Staffing Model for Top Performance

Checkmark DMSRetail’s Proprietary Performance Framework


Checkmark Sales Forecasting, Budgets and Quota Establishment

Checkmark Competitive Strategies – Positioning

Checkmark Relationship and Solution Selling Applied to Retail

Checkmark Utilization of ‘Bite Size’ Training

Checkmark Compensation Strategies for Top Performance

Checkmark  Incentives, Rewards and Motivation that Work!

OPERATIONAL ANALYTICS:Case for the House Account

Checkmark Key Performance Indicators

Checkmark Website Metrics and Measurements

Checkmark Applications of ‘One Number’ Management

Checkmark Retail Balanced Scorecards

Checkmark Benchmarks


Checkmark Interaction of various Online Channels & Media

Checkmark Operational Impact  Opportunity  Inventory  Workload

Checkmark Consumer Buying Patterns

Checkmark Logistical Challenges

Checkmark Last Mile Considerations

Checkmark Unified Experience for the Customer


Checkmark Specific Application of B.I. and A.I. in Retail

Checkmark Using Retail B.I. and A.I. to ‘Do Things Better’ Performance Data  Customer  Trend Analysis

Checkmark Consumer Targeting, Customer and Market Profiles & Segmentation

Checkmark Trade Area Analysis & Store Network Optimization

Checkmark Advertising Mix Analysis


Praise for The Retail Operations Management Workshop

“Thanks a lot for this amazing workshop. The amount of useful information is really unbelievable. Also the amount of real life examples and videos are incredible. N.S.H. – Head of Retail – Heineken

“Great workshop packed with relevant information to learn from and implement throughout all areas of our business. Would highly recommend this to any retail operations / retail management professional.” B.C. – Head of Operations – AdventureHQ

“In these 3 days my mind about retail management has increased ten fold. I took the most out of the KPI’s, metrics, store and staff development programmes…which I will be implementing. Great Workshop !” G-L.S. – Regional Manager – AdventureHQ

“A very informative and relevant workshop. Excellent material. All subject matters easy to understand and can be easily applied to current operation. Informative and inspiring tutor. Overall Excellent Course ! ” M.S. – Head of Retail – Ferrari World

“Very enlightening workshop on Retail Sales & Operations and much more. Very happy to put other team members through the same experience and invest into their learning” S.K. – CEO – DDE

“Because of this workshop, we will move to #1” C.B. – Senior Manager – RBS

Checkmark The Harvard Service-Profit Chain

Checkmark Improving Customer Engagement

Checkmark Creating the Experience Your Customer Wants to Pay For

Checkmark Customer Acquisition & Retention Techniques in the Offline and Online Worlds

Using proven techniques that are discussed at “The Retail Operations Management Workshop Online”, one of our consultants took the poorest performing district, out of 9, to the #1 spot in less than one year.

Who Should Attend:

The Retail Operations Management Workshop Online is most useful for business owners, middle to upper management, high volume region/district managers, Head Office personnel and suppliers to retail who would benefit from understanding retail operations management.

The Retail Operations Management Workshop Online is intended for any retail manager who is responsible for Store Operations, Sales Management and Customer Service.

This includes, but is not limited to, Store Operations Management (Directors, VP’s, Region and Area Managers), General Managers and Head of Retail positions, as well as high-volume Store or Sales Managers.

In addition, any manager in a retail head office who has the desire or need to have a strong understanding of field operations to make them more effective in their position.

The Retail Operations Management Workshop Online will be of tremendous value to middle management; providing the tools and techniques as well as the understanding to drive business at store, district, region and national levels.

Why You Should Attend:

Number one Practical, applicable and actionable content delivered by top experts in Retail Sales & Operations Management to drive your sales, productivity and profitability.

Proven to increase those metrics by double digits. Check out the testimonials.

Number two Value: Apart from acquiring complete knowledge, participants will enjoy 30-Day unlimited Q&A through email after the workshop (A $1,000 value by itself)

Number three ROI: Return on investment can be incalculable fee based on your company revenues and depending on how many of the new techniques, ideas and methods you implement.

Number four Positions you as an expert .

Number five Creates a “larger picture” mentality.

Number 6 Improves your standing as a Retail Management Leader

Number 7 Three days that will produce a lifetime of results.


The Retail Operations Management Workshop Online is led by senior members of DMSRetail as well as members of Senior Management from leading companies in the industry, with extensive know-how in Retail Management and with 135 years of combined experience.

Please note: Class size is strictly limited to 25 people. First come, first served. 

What is Included:On Target

Checkmark Presentations, practical exercises and case study.

Checkmark Recording and slides of the sessions will be delivered to each registrant.

Payment Details & How to Pay:

1. Registration fee for the Workshop: US$295.00 

2. Bank (Wire) transfers are accepted. Call +1 (312) 239-0919 or email: to get the transfer details.

3. You can order by phone with credit card, please call +1 (312) 239-0919

4. You can pay by company or personal credit card by clicking the “Register Now” button below:

Retail Operations Management

Online Workshop – LIVE Sessions

Part1: Tuesday – April 30, 2024

Part2: Thursday – May 2, 2024

(3 Hours Each Day, Total 6 Hours)

Morning Session: 11:00am – 2:00pm EST (New York)

(4:00PM – 7:00PM London, UK, 8:00PM – 11:00PM Dubai) Each Day

Evening Session: 6:00 pm – 9:00pm EST (New York)

(7:00am – 10:00am Next Day Singapore, 10:00am – 1:00pm Sydney)

Slide deck and the Recording of the Sessions will be sent to All Registrants

Claim Your Spot! Click the “Register Now” Button!

Only $295/person

Your Order is Secure


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Contact: Josephine Hill
Phone: +1 (813) 556-6437 or +1 (800) 953-4501

Red Arrow Right If you can not attend The Retail Operations Management Workshop for whatever reason, your next best option is to get
the Retail Operations Management YourTime Study Course: Go here for information


“The price of education is paid just once. The price of ignorance is paid forever!” Anonymous


Trusted by the smartest employees at these organizations (Partial List)

Best Buy Logo Adidas Logo ABC Logo Bose Logo Aramark Logo Canadian Tire Logo Cole's Hardware Logo
CVS Logo Accenture Logo Deloitte Logo Dyson Logo Ferrari World Logo Gap Logo Harvey Nichols Logo
IBM Logo Kroger Logo Lego Logo Lululemon Logo Ritz Carlton Logo Stanford University Logo Starbucks Logo
Target Logo H&M Logo LVMH Logo Samsung Logo Ralph Lauren Logo Walmart Logo Whole Foods Logo