Word to the RetailWise III

Word to the RetailWise III

Take responsibility for providing Buyers with merchandise feedback. The Buyer’s in your retail operation may be incredibly talented…but they are not mind readers. Whenever they purchase goods that will be available for sale in the stores, they rely on their skills, talent and experience. It’s…

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After the Rush Scheduling

After the Rush Scheduling

Scheduling for After the Rush! Every year, in November or December, Store Managers – particularly those working for medium to large chains – are trying to do the impossible…or very nearly impossible. That is, making January schedules with the hours that they are allowed…

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Holiday Sales and Policy Manuals

Holiday Sales and Policy Manuals

Policy Manuals and How They Should Not be Used If you must have a policy manual, don’t let employees hide behind it! It should go without saying that retail management and associates should never quote company policies and procedures to customers. However, as evidenced…

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Dear Bobbie

Your Retail Advisor

Your Very Own Retail Advisor for FREE… Just Ask ‘Dear Bobbie’! Many retail managers are left alone in their store/district/region, to sink or swim. No longer! Just ask ‘Dear Bobbie’ your question at dearbobbie@dmsretail.com. Advice is prompt and FREE. You’re probably a great manager but…

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Retail Employees vs. Customers

Retail Employees vs. Customers

After viewing a ‘down with retail’ website today, I find myself very disturbed at the distance that has developed in the understanding between some retail employees and customers. Wild generalizations are being made such as ‘customers have no respect for retail employees’ and ‘retail…

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