“Discover the Secrets of Getting Top Performance from Your Store Managers”
Results That Pay Off Instantly – Practical, Applicable, Actionable
Upcoming Dates & Location:
February 3-4, 2025 – Marriott FallsView, Niagara Falls, ON, CA
Did you know about these dramatic differences between the weakest and the strongest retail leaders? (Research: Zenger-Folkman)
- 4-6 times higher profits
- 6 times higher sales revenues
- 10-20 times higher levels of employee engagement
- 3-4 times reduction in employees thinking about quitting
- 50% fewer employees that do leave
- Double the satisfaction with pay and job security
- 4-5 times more employees “willing to go the extra mile”
- 1.5 times higher customer satisfaction ratings
Did you also know?:
“According to operating data from various retail organizations, District/Area/Region Manager can influence performance by up to +/- 20%” – (DMSRetail Research)
In actual numbers, that means, if you have a district of 10 stores with $1.5 Million average sales each, District Manager’s influence is about 6 Million dollars between -20% and +20%.
No responsible retail organization can leave this kind of influence to chance.
Apart from hiring (or better yet, promoting from within) great managers, organization has to make sure that they are well equipped with the right tools and training.
This is where DMSRetail comes in.
With our proven, real life experience and record, we are able to get your talent to the point of peak performance, so that your District/Area/Region manager can consistently deliver at the +20% range.
Here are some comments from the previous participants:
“Illuminating, challenging and entertaining” Amanda R., Retail Business Owner
“Very good information, gave many tools to be a very successful DM.” Leland W., District Manager
“It was informative on key pieces of the DM role.” Alissa B., Corporate Trainer
“Great! Felt, after an hour on the first day, that it was well worth my time away from the store.” Kim H., Sr. Store Manager
“I think this class has made me a better DM. I can put a lot of the systems I saw into play in my stores.” Calvin D., District Manager
“I think this workshop was perfect for our company. The way we are growing, I truly felt that we needed to structure the DM position. This workshop has given us the tools to do so.” Nick G. District Manager
“I enjoyed/learned from your experiences and it is important to learn from workshops like yours because we do not have the time to learn all these things on our own. Stand on the shoulders of giants!” Bill G. District Manager
“I think this workshop provides tremendous insights from the DM position to Home Office and into Stores. I appreciated the wide range of topics covered. I feel more empowered to take decisive action with my team.” Kerry T. District Manager
“Lots of great info – good takeaways that can be implemented. Leaving feeling empowered to coach and effectively manage my team to be successful in meeting & beating the target.” Grace W. District Manager
“This workshop provided me with techniques to be an effective leader and demanding results! How to hire star performers and giving them the right recognition. Setting high, clear expectations and accepting nothing less. Focus and Follow-Up.” Marie M. District Manager
Retail DM Workshop Program Outline
DAY ONE
Retail Math, Metrics & Top Performance:
- Understanding Retail Math, Metrics & KPI’s – Understand what all those numbers mean, what to measure, how to interpret results and take action based on those results
- Knowing Your Numbers – How to speak intelligently about your business from a numbers perspective and how to ensure your Store Manager’s know their numbers too
- Positively Affecting the Profit & Loss Statement – Learn how you and your teams can easily & positively impact the P&L
- Break Out Session – KPI’s (Key Performance Indicators)
Leveraging Artificial Intelligence
- Enhanced Decision-Making with Predictive Analytics – Analyze large volumes of sales, inventory, and customer data to provide predictive insights. As a district manager, you could anticipate trends like seasonal demand or customer preferences.
- Improved Workforce Management – Scheduling tools can predict peak hours and optimize staffing accordingly. By analyzing foot traffic, sales data, and employee performance, AI can ensure that stores are adequately staffed, minimizing labor costs while maximizing efficiency.
- Streamlined Inventory Management – Tracking inventory in real-time, identifying when stocks are running low or when certain items are not selling well. Predict reorder points, ensuring that stores under your supervision always have the right products available without overstocking.
- Customer Personalization – Personalize customer experiences across stores by analyzing purchasing behavior, loyalty data, and preferences.
- Efficient Performance Monitoring – Automatically track store performance against KPIs, such as sales targets, conversion rates, and customer satisfaction. With real-time dashboards, it would be easy to identify which stores are underperforming and take corrective actions faster.
- Fraud Detection – Detect unusual transaction patterns that may indicate theft or fraud, helping to protect store assets.
- Customer Feedback Analysis – Analyze customer feedback from multiple sources, such as surveys, social media, and in-store interactions, to provide insights into areas for improvement. Understanding customer sentiment across your district will help improve service standards and respond proactively to issues.
- Training and Development – Identify skill gaps within your teams and recommend targeted training programs, ensuring your workforce is continuously improving and adapting to changes in the retail environment.
Execution:
- It’s All in the Execution – Learn how to avoid the pitfalls that lead to poor execution of company directives and standards.
- Communication – Learn how to lay the foundations for excellent communication in managing multiple business units
- Managing remotely – Learn how to keep your finger on the pulse of each store…when you’re not there
- Follow up triggers and mechanisms
Performance Management:
- Sales Management & Customer Service – Set high expectations and then be available to do what it takes to help everyone achieve them
- Setting the Example – How to inspire your people through role modeling
- Knowing Where to Focus your Efforts – Learn where to get the biggest payback for your time and effort without neglecting anything
- Keys to your district/regions’ success – We show you how to find your ‘Keys’
- Break Out Session – Focus on Performance Management
- Pulling it All Together & Putting it All to Work – Q&A
- How it all works together
- Where to Start
- Roadmap to Success
DAY TWO
Leadership:
- Personal Management Styles – Understanding strengths and opportunities in ones’ own management style and ability
- Traits and Characteristics of Great Leaders – Relevant to the retail business
- Removing Obstacles – The role of the District/Area/Region Manager
- Earning Respect through Integrity and Credibility
- Break Out Session – Leadership Exercise
People Development & Succession Planning:
- Recruiting, Hiring, Training – Where it all starts and where to go from there
- Setting the Example – Learn how you are being perceived by your teams and what you can do to become the best example for them
- Coaching – When and how to do it for maximum benefit. How to have the difficult conversations when necessary
- Motivating & Getting their Best – Identifying the different approaches to developing your people
- Business Continuity – How to be prepared for any personnel issues that affect your stores
- Charting the Course – You’ll build a succession planning chart and easily learn to predict or anticipate future management requirements for your district/region
- Break Out Sessions – Coaching; Succession Planning
Managing Up & Throughout the Organization:
- Diplomacy Skills – What you need to know to manage up successfully and productively
- The Value of Your Opinion – How to become a valued and respected source of information to aid in corporate decision making
- The Importance of the District/Area/Region Manager Position – A field/Head Office Liaison
Certificate Awards Ceremony
Who Should Attend:
This workshop is designed for Multi-Unit Managers in retail and other Managers who are managing several business units in an organization.
Area, District and Regional Managers, High Volume Business Unit Managers, Branch Managers and Retail Business Owners.
Why You Should Attend:
- Practical, applicable and actionable content delivered by top experts in Retail Sales & Operations Management to drive your sales, productivity and profitability. Proven to increase those metrics by double digits. Check out the testimonials.
- Value: Apart from acquiring complete knowledge, participants will enjoy a 30-Day unlimited Q&A through email after the workshop (A $1,000 value by itself)
- ROI: Return on investment can be as high as 1,000 times the registration fee based on your company revenues and how many techniques, ideas and methods from the workshop you implemented.
- Positions you as an expert .
- Creates a “larger picture” mentality.
- Improves your standing as a Retail Management Leader
- Two days that will produce a lifetime of results.
- Guarantee: If you feel that for whatever reason this workshop is not suitable to your needs by the end of the first morning, we will refund your registration fee right on the spot.
- Full Year Membership in Retail Business Academy. (Value: $1,164)
Faculty:
The District Management Workshop is led by senior members of DMSRetail as well as members of Senior Management from leading companies in the industry, with extensive know-how in Retail Management and with 135 years of combined experience.
Please note: Class size is strictly limited to 20 people. First come, first served. Group discount applies to 3 or more participants from the same company registering at the same time.
Please also note: Non Disclosure agreement with the participant will be required; agreeing to the use of the information obtained in this workshop for their own or their company’s purposes only. Outside dissemination of the Workshop content is strictly prohibited.
Retail DM Workshop Fees:
US$1,495 for one individual; Group Rate: US$1,295 – Min 3 participants from the same company, Groups of 6 or more, please inquire at (jhill@retailmanagementworkshop.com)
- What is Included:
Continental breakfast (5 Star Quality) - Full lunch (5 Star Quality)
- All-day refreshments (5 Star Quality)
- Presentations, practical exercises and case studies
- All workshop materials and all take away materials including Retail Success Strategies (DVD)(Retail Value: $197), Store Management Process (DVD)(Retail Value: $197) and
- Full Year of Retail Business Academy Membership (Retail Value: $1,164)
Claim Your Spot! Click the “Register Now” Button!
Retail District Management Workshop
Upcoming Dates & Locations:
| Dates & Location | Individual: Only $1,495 | Group*: Only $1,295 |
| February 3-4, 2025
Niagara Falls, ON, CA Venue: Marriott FallsView |
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*Min 3 participants from the same company
| Dates & Location | Individual: Only $1,495 | Group*: Only $1,295 |
| March 3-4, 2025
London, UK Venue: Marriott Kensington |
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*Min 3 participants from the same company
| Dates & Location | Individual: Only $1,495 | Group*: Only $1,295 |
| April 7-8, 2025
Toronto, ON, CA Venue: The Westin Harbour Castle |
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*Min 3 participants from the same company
| Dates & Location | Individual: Only $1,495 | Group*: Only $1,295 |
| May 12-13, 2025
Dubai, AE Venue: JW Marriott Marquis |
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*Min 3 participants from the same company
| Dates & Location | Individual: Only $1,495 | Group*: Only $1,295 |
| June 23-24, 2025
Las Vegas, NV, US Venue: The Signature at MGM Grand |
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*Min 3 participants from the same company
| Dates & Location | Individual: Only $1,495 | Group*: Only $1,295 |
| July 17-18, 2025
Miami, FL, US Venue: Sheraton Miami Airport |
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*Min 3 participants from the same company
| Dates & Location | Individual: Only $1,495 | Group*: Only $1,295 |
| August 4-5, 2025
Istanbul, TR Venue: Sheraton City Center |
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*Min 3 participants from the same company
Contact: Josephine Hill
email: JHill@retailmanagementworkshop.com
Phone: +1 (813) 556-6437 or +1 (800) 953-4501
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Trusted by the smartest employees at these organizations (partial list) 
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If you can not attend The Retail District Management Workshop for whatever reason, your next best option is to get the Retail DM YourTime Study Course:
“The price of education is paid just once. The price of ignorance is paid forever! “ – Anonymous
DMSRetail reserves the right to change dates and/or locations, and to cancel any workshop at any time. If a registered and paid participant cannot attend a workshop they may send a substitute or they may attend a future workshop in the location they choose. The credit does not expire. If DMSRetail cancels a workshop, registered paid participants are entitled to a refund of their workshop fee paid. DMSRetail is not responsible for any other costs.
