The Telecom Retail Management Workshop
June 2-3-4, 2026
Marriott Kensington, London, UK
Register at the Bottom of the Page
The Main Customer “Touch Point” is the Telecom Retail Store.
This Workshop Helps You Better Manage Your Store(s) and Maximize Customer Experience and Revenue.
Program Outline:
DAY 1:
- Best Practices in Retail Leadership
- Management vs. Leadership and why you need them both
- Advanced Retail Management Concepts
- Understanding the Customer-Product-Staff Triangle
- Exceptional Customer Experience Strategies for Telecom Retail
- Exceeding the expectations in every turn
- Setting Objectives and Goals
- Company-Store-Personal goals and objectives and how they all work together
DAY 2:
- Developing a Winning Performance Culture
- Ingredients of creating an ever lasting performance environment
- Employee Motivation Insights and Techniques
- What makes associates tick and how to implement motivation systems
- Retail Employee Performance and Skills Evaluation Tools
- Practical and proven performance evaluation system
- Retail Math, Formulas and Explanations
- Important retail metrics and formulas to gather the required business intelligence
- Artificial Intelligence Applications in Retail
DAY 3:
- Telecom Retail Key Performance Indicators (KPI’s)
- Key issues and challenges in the telecom retail environment and their quantification process
- What to Measure, How to Measure and How to Interpret the Results & Take Action
- Specific measurement methods and techniques to take the mystery out of numbers
- Inventory Management & Control
- Organizing – Planning Techniques and Tools Specific to a Telecom Retail Environment
- Not every retail environment is the same. Telecom retail requires its own set of planning and organizing tools
- The Sales Management Process for the Telecom Retail Environment
- Step by step analysis of the most effective selling process in telecom retail and it’s management to produce the top results
Q & A
Certificate Ceremony
What Our Previous Participants Say:
| “I attended the Retail Operations Management Workshop for Mr. Matt Parmaks for three days when I was working in Orascom Telecom Holding. All what I can say is that not only Mr. Matt helped my company to shift its revenue up to double, but also shifted my mind and changed way of thinking. His approach was simple and clear in defining the challenges and how to overcome them. He demonstrated his limitless global practical experience in the retail management and was very much keen to transfer all his knowledge to us. I owe Matt a lot and would travel the world after him to attend all his workshops if I could.”
Dr. H.S. HR Director, Orascom Telecom |
| “The Retail Operations Management Workshop provided by DMSRetail has exceeded expectations. The Program has provided me with new ideas and methods to getting the job done effectively. The delivery of the content and the use of examples and and scenarios was exceptional. I would definitely recommend this session to others within my company. You can consider me a “delighted customer”
R. S. Head of Retail, Digicel |
| “Extremely informative workshop and I can’t wait to implement ideas when I return. Excellent facilitation and I would highly recommend this course/workshop to “anyone” in any “position” in the retail world.”
A.McA. – Retail Operations Manager – NWTel |
| “One of the best training I ever attended”
M.R. – Senior Manager, Retail – Etisalat |
Who Should Attend:
Mid and Senior level Telecom Retail Managers from all disciplines will greatly benefit from this workshop.
Why You Should Attend:
- Practical, applicable and actionable content delivered by top experts in Retail Operations, Brand & Category Management in Telecom Retail Business and in driving sales, productivity and profitability. Proven to increase those metrics by double digits. Check out the testimonials.
- Value: Apart from acquiring complete knowledge, participants will enjoy a 30-Day unlimited Q&A through email after the workshop (A $1,000 value by itself)
- ROI: Return on investment can be as high as 1,000 times the registration fee based on your company revenues and how many techniques, ideas and methods from the workshop you implemented.
- Guarantee: If you feel that for whatever reason this workshop is not suitable to your needs by the end of the first morning, we will refund your registration fee right on the spot.
- Full Year Premium Membership in Retail Business Academy. (Value: $1,164)
Faculty:
The Telecom Management Workshop is led by senior members of DMSRetail as well as members of Senior Management from leading companies in the industry, with extensive know-how in Retail Management and with 135 years of combined experience.
Please note: Class size is strictly limited to 20 people. First come, first served. Group discount applies to 3 or more participants from the same company registering at the same time.
Please also note: Non Disclosure agreement with the participant will be required; agreeing to the use of the information obtained in this workshop for their own or their company’s purposes only. Outside dissemination of the Workshop content is strictly prohibited.
Payment Details & How to Pay:
1. Registration fees for the Workshop:
Individual Rate: US$4,995.00, Group Rate: US$4,495 – Min 3 participants from the same company ($3,495 if you pay at the door – subject to availability)
2. Company Checks or Bank (Wire) transfers are accepted.
Call +1 (312) 239-0919 or email: jhill@retailmanagementworkshop.com to get the transfer details.
3. You can order by phone with credit card, please call +1 (312) 239-0919
4. You can pay by company or personal credit card by clicking the appropriate “Register Now” button below:
What is Included:
- Continental breakfast
- Full lunch
- All-day refreshments
- Presentations, practical exercises and case studies
- All workshop materials and all take away materials including Retail Success Strategies (Video)(Retail Value: $197), Recent Retail Technologies (Video)(Retail Value: $197) and
- Full Year of Retail Business Academy Membership (Retail Value: $1,164)
The Telecom Retail Management Workshop
Claim Your Spot! Click the “Register Now” Button!
Current Dates & Locations:
| Dates & Location | Individual: Only $4,995 | Group*: Only $4,495 |
| June 2-3-4, 2026
London, UK Venue: Marriott Kensington |
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*Min. 3 participants from the same company
| Dates & Location | Individual: Only $4,995 | Group*: Only $4,495 |
| July 6-7-8, 2026
Toronto, ON, CA Venue: The Westin Harbour Castle |
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*Min. 3 participants from the same company
| Dates & Location | Individual: Only $4,995 | Group*: Only $4,495 |
| August 17-18-19, 2026
Dubai, AE Venue: JW Marriott Marquis |
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*Min. 3 participants from the same company
| Dates & Location | Individual: Only $4,995 | Group*: Only $4,495 |
| September 15-16-17, 2026
Las Vegas, NV, US Venue: The Signature at MGM Grand |
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*Min. 3 participants from the same company
| Dates & Location | Individual: Only $4,995 | Group*: Only $4,495 |
| October 20-21-22, 2026
Miami. FL, US Venue: Sheraton Miami Airport |
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*Min. 3 participants from the same company
| Dates & Location | Individual: Only $4,995 | Group*: Only $4,495 |
| November 3-4-5, 2026
Istanbul, TR Venue: Marriott FallsView |
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*Min. 3 participants from the same company
| Dates & Location | Individual: Only $4,995 | Group*: Only $4,495 |
| February 1-2-3 , 2027
Niagara Falls, ON, CA Venue: Marriott on the Falls |
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*Min. 3 participants from the same company
Contact: Josephine Hill
email: jhill@retailmanagementworkshop.com
Phone: +1 (705) 300-0550 or +1 (888) 803-8092
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Trusted by the smartest employees at these organizations (partial list) 
“The price of education is paid just once. The price of ignorance is paid forever!” Anonymous
A Certificate is awarded at the conclusion of the workshop.
Contact: email jhill@retailmanagementworkshop.com or call +1 (813) 556-6437
DMSRetail reserves the right to change dates and/or locations, and to cancel any workshop at any time. If a registered and paid participant cannot attend a workshop they may send a substitute or they may attend a future workshop in the location they choose. The credit does not expire. If DMSRetail cancels a workshop, registered paid participants are entitled to a refund of their workshop fee paid. DMSRetail is not responsible for any other costs.
