Word to the RetailWise XIII

Online Marketing Fundamentals

Keep an open mind when it comes to hiring people who are well educated, and trained, in another field. Recruiting, interviewing, hiring and training takes up a lot of our time and resources. So, we tend to look for those who will be with…

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Hiring in Retail

Effective Communication Skills

“Retail chains around the world are facing an increasing margin squeeze—from changing consumer behavior, new store formats, rising complexity, supplier consolidation, and other factors. Retailers need to take new approaches to improve operations and boost competitive advantage.” ~ATKearney, Consumer Products & Retail    In an industry as old as…

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Back to Basics

Customer Service

A brand new season is upon us and, naturally, most retailers want to lift their performance up a notch compared to last year. How big a jump that’s going to be depends on the overall goals and objectives of the business. Whatever the number…

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Training Retail Staff

Training Retail Staff

One of the major reasons for the high degree of customer dissatisfaction and resulting lost sales in the retail industry is poorly trained employees who do not have a clear understanding of what is expected of them.  Let’s take a moment to think about…

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How to Hire Aces in Retail

How to Hire Aces in Retail

ACE is defined in a number of different ways including the following: A combat pilot who has brought down at least five enemy airplanes One that excels at something – ace in the hole – an effective and decisive argument or resource held in…

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