Customer Testimonials

Customer Testimonials

Praise for “The Retail Sales/Operations Management Workshop” “The Retail Operations Management Workshop provided by DMSRetail has exceeded expectations. The Program has provided me with new ideas and methods to getting the job done effectively. The delivery of the content and the use of examples…

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Product Knowledge

product knowledge

Product Knowledge: Use it appropriately Good product knowledge will help even the most reserved sales associate. It gives them confidence knowing they have something of value to tell the customer. I cannot stress enough the importance of product knowledge when it comes to making…

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Retail Staff Realities

How to Hire Right & Keep Them

Real World Advice for Retailers – What Do Your Customers Think About Your Staff? Whаt dо уоur customers think аbоut your store when thеу are grееtеd by your staff? Arе they іmрrеѕѕеd оr hоrrіfіеd? Are your еmрlоуееѕ соmfоrtаblе еngаgіng уоur customers оr do thеу…

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The Value of Professional Training

Training Retail Staff

The concept of training is everywhere; it has applications and monetary implications in every facet of life and business.  One only has to look at the vast ocean of community college programs, university courses, night school accreditations, professional development seminars, trade skill upgrading programs,…

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Back to Basics

Customer Service

A brand new season is upon us and, naturally, most retailers want to lift their performance up a notch compared to last year. How big a jump that’s going to be depends on the overall goals and objectives of the business. Whatever the number…

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