We’re proud to have worked with so many retailers and vendors to the retail industry and we thank them for contributing to our success with customer testimonials. Customer Testimonial: Praise for “The Retail Sales/Operations Management Workshop” “The Retail Operations Management Workshop provided by DMSRetail…
The MAX ROI Store Visits process should be followed for every… single… visit. Although the topics, details, specifics, time allotments and action plans will vary depending on what you need to accomplish, you still need to follow the MAX ROI Store Visits process to…
Retail Sales Training: Don’t Fall For This Training Lie A salesman for a retail management consulting and training company calls or emails you and gives you the hard sell. He tells you how your retail stores will increase sales and profits by some large…
Product Knowledge: Use it appropriately Good product knowledge will help even the most reserved sales associate. It gives them confidence knowing they have something of value to tell the customer. I cannot stress enough the importance of product knowledge when it comes to making…
Customer Experience Overhaul We all seem to know how important customer service is – if we are going to be successful in retail. Then why do we keep getting lousy service wherever we go? Assuming most customers are reasonable people, the answer to the…
Real World Advice for Retailers – What Do Your Customers Think About Your Staff? Whаt dо уоur customers think аbоut your store when thеу are grееtеd by your staff? Arе they іmрrеѕѕеd оr hоrrіfіеd? Are your еmрlоуееѕ соmfоrtаblе еngаgіng уоur customers оr do thеу…
Successful retail managers do not manage from afar with little or no contact, and just hope for the best. They stay connected and accessible to all of their subordinates, even when they aren’t physically with them. Of course, there is a caveat… Successful retail…
Economic times are cyclical. At present, the cycle is in a down phase and needs to recover as quickly as possible. During such times, it is people who will make the difference in your business. It is most often the people who have been…
The concept of training is everywhere; it has applications and monetary implications in every facet of life and business. One only has to look at the vast ocean of community college programs, university courses, night school accreditations, professional development seminars, trade skill upgrading programs,…
A brand new season is upon us and, naturally, most retailers want to lift their performance up a notch compared to last year. How big a jump that’s going to be depends on the overall goals and objectives of the business. Whatever the number…