A recent experience with two retail stores, both part of the same large retail chain, started me thinking that maybe retailers’ interest in the top line has gone the way of the Dodo bird. Just gone. In many, many retail stores, it seems that…
Leading by example basically means role modeling expected behaviors, in everything you do. It means being in an ‘on stage’ frame of mind at all times. The Highly Successful Retail Managers (HSRM) is always aware of the fact that his or her appearance, demeanor,…
Retail is Different When it Comes to (trying to) Manage Time But, there are a few Tried, Tested and True Steps that can Make Your Life Easier A couple of weeks ago, we said we would soon provide 14 Time Management Steps that would apply to retailers in…
The Good, the Bad and the Downright Laughable! There are as many interviewing ‘styles’ as there are people doing interviews. Some have training on what to ask, what to look for, etc. Many do not. Those interviewers go by the seat of their pants….
Protect your profits by focusing the right amount of attention on loss prevention. Consider the story, below, about an employee who stole company time and charged up huge telephone bills by calling a 1-900 number! It goes without saying that retail stores, being open to…
Recruitment isn’t just about hiring, it’s about retention, and that means hiring the right person in the first place rather than someone who merely appears to be the right person. It costs far more to hire and train a new employee – on any…
Who Else Wants to Crush it This Year? Well, You Too Can Maximize Revenues & Profits to Make Big Money from Your Stores Just by Throwing Those Proverbial Monkeys Back to Where they Rightfully Belong. Oh ya, it’s all about the Monkeys! Find out…
“The ‘Big Al’s’ guy treated me like I had huge lifetime value to the store, when all I wanted was a $20 fish.” I had already shopped, online, for the little aquarium and all the stuff that you have to have like gravel and…
Have you been approached by a real, live human salesperson lately? For years, we’ve seen a steady decline in the amount of active selling going on in stores. Even taking Covid 19 and social distancing out of the equation, in recent years human interaction…
If you are of the opinion that you can hire associates, have them complete ‘new hire’ paperwork, tell them a little bit about your store and your customers, train them on how to use whatever equipment they will need to operate on the job…