“I can’t be everywhere at once. If I focus on struggling stores, my top performers feel ignored—and vice versa.” You start your morning with a plan. Store A is underperforming and needs your full attention today. You’re ready to step in, coach the team,…
“How do I inspire them when they’re exhausted, underpaid, and feel like no one listens to them?” You step into the store, and you can feel it before a single word is spoken. The energy is heavy. The store manager, once full of drive,…
“They set these goals in a boardroom without ever stepping foot in a store. How am I supposed to pull magic numbers out of thin air?” The email comes in at 6:45 AM. Another sales target update. Another number that makes no sense. Another…
Sage Advice for Store Managers: Sales vs Task Orientation Most people would agree that it is much more pleasant and rewarding to occupy one’s time with activities that we find enjoyable or have a natural talent for than it is to engage in activities…
Buying stands as a pivotal pillar for all business entities. Tasked with overseeing the comprehensive organizational expenditure, this department ensures the seamless functioning of business activities by securing essential supplies and inventory. In the intricate web of today’s global economic landscape, procurement and supply…
Managers need to set performance goals for their teams, monitor performance, and provide feedback. They should be able to handle poor performance effectively, providing constructive feedback and helping underperforming employees improve. Performance management in a retail environment is about managing and improving both the…
CORRECTIVE ACTION: When, Why & How In this section, we are going to look at the reasons for performance problems. We are first going to give you the highlights and later take each point and expand on that point. There is a lot of…
Basics of the Sales Process This report was designed for people who have no experience in the retail/service industry. For this reason, we will not go into too much detail regarding each step. With experience, people use the steps in their own unique way…
Statement of Direction There are many ways you can describe the direction of your retail business to your employees. The important thing is to have well thought out, meaningful and written statements which describe the major areas of business activities to give solid direction…
ACE is defined in a number of different ways including the following: A combat pilot who has brought down at least five enemy airplanes One that excels at something – ace in the hole – an effective and decisive argument or resource held in…