Managing Up is what takes place in a certain company culture. In order for it to work properly the CEO, and all executive members, must be on board with this particular style of running the operation. The foundation of this culture is not that…
Highly Successful Retail Managers (HSRMs) believe strongly that all compensation must be based on performance. Of course, there may be a base wage or salary for a certain position but all commissions, bonuses, spiffs, etc. must be available only to those who perform well;…
This is always top of mind and a major priority for the Highly Successful Retail Manager (HSRM). Earlier we mentioned that the HSRM always makes plans and makes time to attend to all of his success factors. Developing and mentoring people is a critical…
Highly Successful Retail Managers (HSRMs) do not manage from afar with little or no contact. Of course they can’t always physically be with all of their people but they stay connected and accessible to all. HSRMs ensure that all direct subordinates feel free to…
It is widely recognized that good communication skills are important, in any business. But it is particularly important for a Retail Manager to be an effective communicator because they have to communicate with people at all different levels of the organization on a regular…
It is impossible to direct an operation without knowing how it works. How it really works, not how it is supposed to work. If you are in charge of a retail operation and don’t have your next out of town store visit trip booked…
The Highly Successful Retail Manager (HSRM) knows that motivated employees direct increased energy into behaviors that move them toward their professional and personal goals. They will initiate more positive revenue generating activities and they will be more persistent in working towards, and achieving, success….
Leading by example basically means role modeling expected behaviors, in everything you do. It means being in an ‘on stage’ frame of mind at all times. The Highly Successful Retail Managers (HSRM) is always aware of the fact that his or her appearance, demeanor,…
How to Lift Your Retail Spirits During Slow Times All we hear these days is how bad the last few months of this year are going to be. The National Retail Federation, in the United States, is predicting an increase of approximately 4% over…
Morale Hygiene We know, through survey results, that motivating employees is very high on the list of challenges faced by retailers. It’s no wonder that motivation is very important when you think about the fact that your store employees are meeting your customers every…