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The “Ok Boomer” vs. “Snowflake” War: How to Unite a 5-Generation Retail Team It’s 2:00 PM on a busy Saturday. At the front counter, your 22-year-old associate is texting an update to a customer, thumbs flying across the company tablet. Behind her, your 58-year-old…
Retail Management: 7 Critical Skills for Success Retail leadership is more than keeping the doors open. It’s about driving performance, building a capable team, and creating an in-store experience that moves the needle. Whether you run a flagship or a franchise, these seven core…
“Every time I visit, there’s another argument over scheduling, favoritism, or toxic attitudes. I’m not a babysitter!” You walk into the store, ready to check on sales performance and customer service. Instead? You walk straight into another employee drama. 💬 “She always gets the…
“Are we becoming the brand people used to love but don’t even notice anymore?” It’s the question that keeps echoing in the back of my mind—at board meetings, on red-eye flights, even on the rare nights when I manage to turn off my phone….
“I want to empower my team — but trusting them feels risky when the stakes are this high.” You believe in leadership. You believe in people. You believe in building a team that can carry the vision without you having to hover over every…
“Are we just another name they forget when the next shiny brand comes along?” There’s a certain ache that hits you when you wonder —“Did we build something real… or just something trendy?” Because when you’re a Retail CEO, you don’t just want customers….
Category Management and AI Category management is a process in which retailers work closely with suppliers to optimize the performance of a particular product category. This involves analyzing data about consumer demand, sales trends, and other factors to identify opportunities for improving the product…
Retail Management Checklist: Prioritized Order of Importance Rank Topic Rationale for Placement I. Foundational & Operational Core (Must-Haves) 1 Customer Service The only reason a customer chooses your store over the competition. Poor service instantly kills sales and reputation. 2 Inventory Management The…
Questions That Need to Be Answered 1. Why should I read or listen to you? This question addresses the initial hook and the immediate value proposition. In a world saturated with content, a potential customer’s attention is a scarce resource. Your answer must clearly…
Here’s a tight scan of current retail-management trends and the service gaps they’re creating (a.k.a. opportunity zones): Social Commerce (esp. TikTok Shop) is Exploding • What’s happening: US TikTok Shop sales up triple digits; creators + live selling driving fast demand.• Service gap: Playbooks…