In-Store Surveys Lie. Mystery Shops Don’t.
Your customer surveys are lying to you. I know that’s harsh, but it’s true. Those QR codes and website URLs printed on every receipt? The […]
How edge AI is transforming retail operations
Retail is experiencing a transformation on the scale of a once-in-a-century shift, fueled by the power of edge AI and breakthrough technologies that are redefining […]
Asia’s dangerous deliveries: Why good CX is part of the problem
In Johor Baru, Malaysia, on June 12, a 20-year-old food delivery driver trying to meet a scheduled delivery time ran a red light and got […]
Creating a NetAI Playground for Agentic AI Experimentation
Hey there, everyone, and welcome to the latest installment of “Hank shares his AI journey.” 🙂 Artificial Intelligence (AI) continues to be all the rage, […]
YM Inc. Takes Over 5 Former Saks OFF 5TH Stores in Canada
Canadian fashion powerhouse YM Inc. is set to expand its footprint after reaching a deal to acquire five former Saks OFF 5TH locations from the […]
Why the Second Sale Matters More than the First
The first purchase is cause for celebration, but it’s the second sale that really matters. That’s when a shopper starts to bring real opportunity for […]
Rory Sutherland on the Fat Tail of Marketing
[00:00:00] Rory Sutherland: That was best interview I’ve ever had, actually. Best podcast one of the best podcast interviews I’ve ever had. [00:00:05] Phillip Jackson: […]
Stronger Bonds, Stronger Business: The Case for CRM and Loyalty Now
A seismic shake-up in global trade is underway as new U.S. tariff policies take hold. A 10% blanket import tax has kicked in, paired with […]
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Inside One of Prime Day’s Biggest Success Stories — Liquid I.V.
There’s no denying the power of Amazon Prime Day: The annual sales event is now as much a summer staple as sandals and soft serve, […]