How data analytics can drive retail customer engagement
Consumer Behavior Customer engagement research reveals some telling facts — organizations focused on customer engagement saw cross-sell revenue surge by 22% and upsell revenue by […]
America’s Social Fabric Is Tearing—And Retail Floors Show It First
Every day I read another ‘expert’ declaring department stores dead. But here’s the truth: the model isn’t failing – these brands are failing themselves. If […]
Don’t let SEO slip through the cracks in a site migration
Shout Digital’s head of growth, Matilda Toepfer, warns of an inexpensive yet all-too-common mistake brands and organisations developing new websites make, with dire consequences to follow. Glorious […]
17 Bids Filed for Hudson’s Bay as Store Liquidation Proceeds
A May 9 court filing reveals that 17 bids have been submitted for the Hudson’s Bay Company and its assets, as the historic Canadian retailer […]
How Luxury DTC Brands are Bringing the Jewelry Experience Back to its Roots
The luxury jewelry buying experience has undergone a significant transformation. It used to be an intimate affair, with customers sitting across from a jeweler, meticulously […]
Is Agentic AI Actually Helpful for E-Commerce or Just More Hype?
Another Shoptalk has come and gone. As usual, we saw one topic garnering more attention than almost every other one combined. For 2025, that topic […]
3 ways retailers can restore soft skills, boost profits in 2025
Customer Service Focusing on controllable factors like empathetic interactions, consistently training staff and remaining agile can make a difference and let retailers maximize their share […]
How My Most Embarrassing Conductor Moment Transformed My Retail Career
Your retail sales team is conducting a performance every day—and customers notice every unnecessary movement.
The AI revolution is just beginning: How Agentic AI will transform CX
With nearly 90 per cent of businesses already having developed an artificial intelligence (AI) strategy, it’s safe to say the technology is about to permeate […]
Loblaw releases 2024 Live Life Well® Report
Loblaw Companies Limited says its success as a proud Canadian company is directly linked to the success and prosperity of Canada as a whole. “When our communities […]