Retail’s customer experience problem: Shoppers don’t want channels, they want answers
It’s a phrase you hear within the retail industry constantly, but it’s never been more true – the customer doesn’t think in channels. They don’t […]
Bloom & Wild co-founder on caring wildly about every gifting occasion
As Bloom & Wild celebrates a 100 per cent year-on-year jump in Father’s Day gifting growth, Aron Gelbard stresses that it isn’t “a big gesture” […]
‘170 years on, we’re betting on people, not algorithms’
As the family jeweller marks its 170th anniversary, chairman Andrew Hinds reflects on supply chains, soaring gold prices, AI and why the future of the […]
Opinion: The Olive Bottle and Strait of Hormuz – why it matters to grocery retailers
by Blue Yonder Sr Industry Strategies Director Trevor Jordaan Most consumers see a bottle of olive oil. Supply chain leaders see something very different. They […]
Henkel’s Stefan Pichler on 150 years of creating iconic household names
For 150 years, Henkel has been part of the fabric of domestic life, from laundry and home care to hair, adhesives and beyond. In the […]
Connecting stores from edge to cloud: reinventing retail with Physical AI
How Instacart is working with NVIDIA to build a continuous learning intelligence layer for omnichannel retail For years, retailers have spoken about physical and digital […]
Edikted and Shaftesbury Capital: Brand identity is perfect for Carnaby Street
Edikted is the new kid in town, having opened on Carnaby Street earlier this year. The new flagship spans 4,800 square feet and offers a […]
How Tom Holland’s BERO is reshaping Britain’s alcohol-free beer market
When John Herman left a senior role at one of America’s fastest-growing energy drink companies, he wasn’t looking to build another beverage brand. Yet less […]
From hidden to recommended: How to make AI choose your store
Currently, store recommendations in AI chats look like simple text responses. However, the evolution of AI interfaces will inevitably transform these mentions into interactive commercial […]
Rithum’s Mark Howell on how retailers can no longer rely on inventory-led growth
As retailers face rising costs, growing competition and changing customer expectations, many are turning to dropshipping in a bid to expand product ranges without increasing […]