Returns and Fraud are on the Rise — Happy Returns Wants to Help
Geekplus robots are now in use at all three of Happy Returns’ Hubs. (Image courtesy Happy Returns) Inside a large warehouse in Pennsylvania, dozens of […]
NRF 2025: RETHINK Retail’s Week of Innovation, Insights, and Industry Leadership
The NRF 2025 Big Show once again solidified its reputation as the cornerstone of retail innovation and technology, bringing together the industry’s brightest minds to […]
Why Emotion is the Most Important Customer Experience Metric
Experiences are, at their core, emotional for customers. Whether it’s the frustration of being stuck in a middle seat on a long flight, the excitement […]
The Waste Management Challenge of the Holiday Season
The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management […]
Exclusive Q&A: B2B Cruise Retail Player Comes Ashore to Support Resort-Based Luxury
Stacy Shaw wants to make it very clear that Starboard Group is specifically in the business of vacation retail, as opposed to the broader travel […]
Agentic Ghettos: When Silicon Meets Sapiens
Brian: [00:02:12] Phillip, tell me a little bit about your experience with Salesforce Agentic commerce tools. Phillip: [00:02:17] Do you mean my lack of experience […]
Five Trends Poised to Shape the Future of Digital Experiences in 2025
As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for companies. According to […]
Tracee Ellis Ross on Innovation, Team Building and Why ‘Challenge’ Marketing is Broken
Actress Tracee Ellis Ross started building her vision for Pattern Beauty while starring on the sitcom Girlfriends, but it was her lifelong experience as a […]
Inside Best Buy’s 5-Year Effort to Evolve with Today’s Consumer
One of the core values of Dick Schulze, Founder of Best Buy, was “learning from challenge and change” — a prescient insight from a retail […]
Curbing the $890 Billion Return Problem: Proactive Solutions for Retailers
With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest data from the […]