If AI finds the product, what makes customers stay?
AI is shaping how products are evaluated, and increasingly, how they are purchased, writes Frances Dennis, chief marketing officer at Brandwidth. Agentic search is accelerating, […]
EE retail director Asif Aziz on leadership, purpose and what it means to be an exemplar
It’s safe to say that Asif Aziz is one of the most recognisable and respected retail leaders within the industry. And for good reason. Since […]
Greenwashing has just become a much more serious issue – are you ready?
For retail brands, 2026 looks to be a continuation of the regulatory scrutiny of greenwashing that we have seen in recent years, writes Katrina Anderson, […]
Interpath’s MD on why the department store comeback depends on supply chain discipline
After a decade of decline, and more than a few false dawns, talk of a department store revival is back on the agenda. But this […]
The UK is a nation of serial returners, and it’s crippling the supply chain
As a retailer, you bend over backward for your customer. We talk constantly about ‘removing friction’ in retail. Of course, it’s true. The easiest and […]
Why social media demands a strategic rethinkÂ
Something fundamental has shifted in how consumers discover and buy products, writes Paola Nannelli, CEO at Pulse Advertising. Social media has moved from the periphery […]
Cold chain is the bottleneck in grocery ecommerce – but it doesn’t need to be this way
By Ross Hackney, Sales Director at Lowe Rental Grocery ecommerce is now firmly embedded in the way people shop, and the numbers continue to climb. […]
Why audience-led events triumph over flashy ones
Retail marketers – and those operating beyond the sector – often fall into the trap of thinking too transactionally when using events to drive brand […]
How retailers are tackling safety beyond the store
Violence and abuse have become a perceived part of the job for retail colleagues. This is in addition to the demands on them including shift […]
Realistically, how can retailers make GEO work for them?
Back in 1997, the term ‘Search Engine Optimisation’ (SEO) first became commonplace in the lexicon of the internet. Along with the advent of search engines […]