Connected product experiences require so much more than a QR code and call to action. Brands need detailed insight into audience interests and expectations, robust technology to bridge the gap between physical products and digital experiences and, of course, powerful storytelling forged by a genuine connection established between customers, brands and products.
With a highly functional and engaging connected product experience, businesses can foster brand loyalty while boosting sales. During this episode of Retail Remix, host Alicia Esposito sits down with Cameron Worth, Founder of SharpEnd, to discuss the secret sauce for rolling out IoT programs and connected product experiences that are effective and “badass.” Listen in to learn:
- How the role of IoT in the consumer experience has evolved since the pandemic hit;
- What it means to create a genuine connected-product experience that delights customers and accelerates buying decisions; and
- The future of interactive and digital-driven experiences in the industry.
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What is Retail Remix?
The rules of retail are constantly changing. Today, we’re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry’s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
