Why calls still matter in retail
Customer Service Learn how you can build an omnichannel marketing funnel using retail customer experiences during phone calls. Synergize lead and phone call campaigns. Photo: […]
Retail Technology
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Holiday Returns are Where Loyalty is Won or Lost
Black Friday and Cyber Monday are over. Dashboards already show who hit targets and who missed. What they do not show is how that weekend […]
A look at retail’s year of AI news
Listen to the article 8 min This audio is auto-generated. Please let us know if you have feedback. There was no shortage of AI-related announcements […]
Cisco’s MCP Scanner Introduces Behavioral Code Threat Analysis
A model context protocol (MCP) tool can claim to execute a benign task such as “validate email addresses,” but if the tool is compromised, it […]
Smarter and Faster: How Gen AI Is Already Changing In-Store Retail Operations
You walk into a large home improvement store looking for a washer assembly to fix your kitchen faucet (and, let’s be honest, a few tips […]
Founders reflect on the highs and lows of 2025 and hopes for 2026
Between tariffs, the ongoing cost-of-living crisis and other shopping-impending concerns, 2025 was not an easy year for retail executives. It has been an especially tough […]
Retail Technology
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How Retailers Can Plan Courier Capacity for Sales Events
Calculation of courier capacity of major sales events is a critical exercise to retailers that aim at keeping customers happy and operations within a profitable […]
Behind the pitch: Meet the students proposing bold ways to use Cisco technology for good
On December 8, we hosted the first Empower & Connect Summit at Cisco’s campus in Raleigh, NC, bringing together partners, innovators, and communities to explore […]