15 Best Practices for Improving Call Center Customer Service
A call center is vital to an organization’s relationship with its customers. For many businesses, it serves as the primary touchpoint for customer interactions. As […]
Why Personalization is the Key to Winning Over Gen Z Shoppers
Today’s younger shoppers expect more than just a product. They want an experience tailored to their preferences and values. Personalization has become the key to […]
Cultural ‘Moments’ are Bigger than Ever — Can Brands Authentically Engage with Them?
With the summer season fast approaching, marketers are once again gearing up for the next big cultural moments that will help drive awareness and sales. […]
[DECODED] Positionless Marketing: Enter the Age of Hyper-Execution
[00:00:11] Phillip: I’m Phillip Jackson, and I have a theory that the future of marketing, it isn’t bound by titles or departments or assembly line […]
Tariff timeline: White House actions, declarations, reversals
Omnichannel Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements as part of its coverage of how consumers […]
Retail Technology
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Battle of the Retail Giants Comes Down to Amazon’s ‘Why’ vs. Walmart’s ‘And’
Earlier this spring, Amazon and Walmart released investor updates within one day of each other that presented an interesting juxtaposition of how the two companies […]
How lower China tariffs will affect direct-to-consumer imports
Listen to the article 8 min This audio is auto-generated. Please let us know if you have feedback. A reduction in U.S. tariffs on China-made […]
Utilizing Dark Fiber to Manage Cost of DCI in the AI Era
In my previous blog post, I talked about the growing financial burden that AI-driven data growth will place on enterprises. IDC predicts that data generation […]
Why Aren’t More Retailers With Transportation Fleets Adopting a Multiyear Procurement Plan?
In 2025, change and uncertainty have defined everything from the broader economy and operational costs to the political and regulatory environments. For retailers that manage […]