Reading Your Data Tea Leaves: What Your Metrics are Really Trying to Tell You
There’s a wealth of customer knowledge sitting right in front of retailers, but most just don’t see it. Brands are investing millions to build out […]
The End of the Endless Aisle: The Paradox of Choice in Ecommerce
For years, ecommerce has succeeded on an assumption that the more a marketplace offers, the more users are to spend. Digital shelves seem to be […]
Retail’s Next Workforce Shift: How AI Agents are Reshaping Procurement, Risk and Cost Control
The consumer-packaged goods industry operates in a state of volatility. From the supplier side, there are increasing risks around financial stability, geopolitical tensions, logistical complications […]
JD Sports CEO: American Retail Buyers Have Been Acting Like ‘Order Takers’
This article first appeared in our sister publication Shop Eat Surf Outdoor (SESO) Since entering the U.S. market in 2018, JD Sports has transformed from a newcomer into […]
The Hidden Surge in Sales Promotion Fraud: What Retailers Must Prepare For in 2026
Sales promotions (i.e. cashbacks, rebates, trade-ins and incentive rewards) have long fueled sales growth and differentiation in consumer electronics and appliances. But as promotional activity […]
Gary V on the Shifting Landscape of Attention and the Death of Don Draper Marketing
This article first appeared in our sister publication Shop Eat Surf Outdoor Earlier this year at the NRF Big Show, VaynerMedia CEO Gary Vaynerchuk — a best-selling […]
What the 2025 Holiday Return Season Revealed about Retail’s Fraud Problem
The 2025 holiday season delivered the first trillion-dollar holiday in U.S. retail history, with online spending alone hitting $257.8 billion. But while the sales numbers […]
Meet Every Shopper Where they are: The Retail Imperative for Multimodal, Accessible Self-Service
The New Reality of Retail Self-Service Self-service is no longer confined to a few large touchscreens near the front of a store. Today, it shows […]
Designing a Smarter Logistics Network: The Hidden Growth Lever Most New Brands Overlook
For emerging retail brands, logistics is often seen merely as a cost center, a function to be negotiated down, outsourced quickly or lightly automated just […]
The Returns Blind Spot: Why Retailers Lose Customers After Checkout
Every holiday season, retailers pour resources into making their checkout experiences accessible. They audit shopping carts, test payment flows and ensure screen readers can navigate […]