15 Best Practices for Improving Call Center Customer Service
A call center is vital to an organization’s relationship with its customers. For many businesses, it serves as the primary touchpoint for customer interactions. As […]
[DECODED] Positionless Marketing: Enter the Age of Hyper-Execution
[00:00:11] Phillip: I’m Phillip Jackson, and I have a theory that the future of marketing, it isn’t bound by titles or departments or assembly line […]
Battle of the Retail Giants Comes Down to Amazon’s ‘Why’ vs. Walmart’s ‘And’
Earlier this spring, Amazon and Walmart released investor updates within one day of each other that presented an interesting juxtaposition of how the two companies […]
Why Aren’t More Retailers With Transportation Fleets Adopting a Multiyear Procurement Plan?
In 2025, change and uncertainty have defined everything from the broader economy and operational costs to the political and regulatory environments. For retailers that manage […]
Everything Must Merge | Future Commerce
[00:00:00] Phillip: Hey, everybody. Philip Jackson here. I just wanna pop in for a second and let you know that the episode you’re about to […]
7 Best Practices in Customer Loyalty for Retail Marketers
Today’s retail customers expect more than just great products — they expect great experiences. They want brands to know who they are, remember what they’ve […]
Google Brings Advanced AI Capabilities to Search, Including Virtual Try-On, Agentic Checkout
Shopping is one of the primary tasks for which people use Google; in fact, people shop across Google properties 1 billion times every day, so […]
Harnessing AI to Transform the Customer Experience in Retail: Opportunities and Challenges
In just a few short years, artificial intelligence (AI) has transitioned from a futuristic concept to an operational reality in retail. As consumers increasingly embrace […]
Sustainability is Retailers’ Golden Ticket Through Volatility
Market turbulence is hitting the retail industry hard. Faced with significant market disruptions, this would have historically been the juncture when retailers deprioritized their sustainability […]
Retail Risk is Serious Business – and it’s Time we Acted Like it
From a risk and compliance perspective, defense, finance, tech, and healthcare are generally thought of as the “riskiest” industries — but the retail sector is […]