REI Co-op Returning to Its Values, Says CEO Mary Beth Laughton
This article was first published in our sister brand Shop Eat Surf Outdoor A lot has happened politically and in the outdoor industry since REI’s […]
The Future of Retail in a Circular World
In today’s economic environment, retailers have the ever-growing challenge of competing for consumer dollars while still attempting to maintain a profit amid rising costs. Now […]
Brands After Vibes: Branding in the Days of Slop
[00:00:01] Announcer: Today on VISIONS. [00:00:04] Emily Segal: This talk could also be called branding in the days of slop. There’s no real opportunity for […]
Make Customer Data Work for You – the Right Way
Every retailer knows the power of a great customer experience. From getting a gift card offer when you’re running low on something you buy regularly […]
15 Best Practices for Improving Call Center Customer Service
A call center is vital to an organization’s relationship with its customers. For many businesses, it serves as the primary touchpoint for customer interactions. As […]
[DECODED] Positionless Marketing: Enter the Age of Hyper-Execution
[00:00:11] Phillip: I’m Phillip Jackson, and I have a theory that the future of marketing, it isn’t bound by titles or departments or assembly line […]
Battle of the Retail Giants Comes Down to Amazon’s ‘Why’ vs. Walmart’s ‘And’
Earlier this spring, Amazon and Walmart released investor updates within one day of each other that presented an interesting juxtaposition of how the two companies […]
Why Aren’t More Retailers With Transportation Fleets Adopting a Multiyear Procurement Plan?
In 2025, change and uncertainty have defined everything from the broader economy and operational costs to the political and regulatory environments. For retailers that manage […]
Everything Must Merge | Future Commerce
[00:00:00] Phillip: Hey, everybody. Philip Jackson here. I just wanna pop in for a second and let you know that the episode you’re about to […]
7 Best Practices in Customer Loyalty for Retail Marketers
Today’s retail customers expect more than just great products — they expect great experiences. They want brands to know who they are, remember what they’ve […]