“Never trust, always validate”: The cyber mindset every retailer needs
With UK retailers under siege, Gamma’s security experts explain how they’ve worked with their partners to move from protection to prediction, and why finding the […]
Why unchecked third-party suppliers are becoming a board-level risk for retailers
Third-party supplier oversight is now one of retail’s biggest compliance risks, according to Vantify Retailers are facing a compliance landscape where some of the greatest […]
Will John Lewis’ forex and gift wrapping removal impact its customer service?
John Lewis recently put 200 jobs at risk as it proposed shutting its in-store foreign exchange bureaux and dedicated gift-wrapping desks across dozens of sites. […]
Interview: Dr Beckmann is serving up clothing care to smash throwaway fashion habit
A five-metre-high pile of discarded white clothing overlooking London’s South Bank is an unlikely place to start a conversation about the future of circular fashion. […]
Cegid Connections Retail proved why retail’s next leap starts on the shop floor
Cegid Connections Retail, Cegid’s global user conference, roared into Prague last month with a clear message for the industry. Retail doesn’t need more noise. What […]
How to stop profits leaking across your multi-sites with simple, scalable automation
Retailers and logistics operators have long spoken about sustainability, but the conversation is becoming more immediate, commercial and operational. That was the central message from […]
Fortnum & Mason director of online on why listening to customers is not a luxury
Even when working for Fortnum & Mason, Sarah Wilkinson is blown away by the heritage department store’s attention to product provenance, brand authenticity and devotion […]
What comes next for functional drinks?
Functional drinks are moving into the mainstream, but industry experts say success will depend on supply chains and innovation keeping pace with changing consumer demand. […]
Currys head of sustainability on how the retailer plans to fix Britain’s e-waste problem
By the time most consumers replace a mobile phone, the old one rarely goes anywhere. It is slipped into a drawer, tucked into a cupboard […]
Retail’s customer experience problem: Shoppers don’t want channels, they want answers
It’s a phrase you hear within the retail industry constantly, but it’s never been more true – the customer doesn’t think in channels. They don’t […]