Interpath’s MD on why the department store comeback depends on supply chain discipline
After a decade of decline, and more than a few false dawns, talk of a department store revival is back on the agenda. But this […]
The UK is a nation of serial returners, and it’s crippling the supply chain
As a retailer, you bend over backward for your customer. We talk constantly about ‘removing friction’ in retail. Of course, it’s true. The easiest and […]
Why social media demands a strategic rethink
Something fundamental has shifted in how consumers discover and buy products, writes Paola Nannelli, CEO at Pulse Advertising. Social media has moved from the periphery […]
Cold chain is the bottleneck in grocery ecommerce – but it doesn’t need to be this way
By Ross Hackney, Sales Director at Lowe Rental Grocery ecommerce is now firmly embedded in the way people shop, and the numbers continue to climb. […]
Why audience-led events triumph over flashy ones
Retail marketers – and those operating beyond the sector – often fall into the trap of thinking too transactionally when using events to drive brand […]
How retailers are tackling safety beyond the store
Violence and abuse have become a perceived part of the job for retail colleagues. This is in addition to the demands on them including shift […]
Realistically, how can retailers make GEO work for them?
Back in 1997, the term ‘Search Engine Optimisation’ (SEO) first became commonplace in the lexicon of the internet. Along with the advent of search engines […]
The data deluge: How retail marketers decide what to use and what to ignore
Retail marketers have never had more data at their fingertips, whether it’s web, app, store, loyalty, social, retail media or third-party datasets, they all now […]
Laura Goldwyn: What lessons can retail marketers learn from hospitality?
Laura Goldwyn, the director of global food and beverage (F&B) marketing at the luxury hotel chain Mandarin Oriental, kicked off our chat with an anecdote […]
UK shoppers are more ready for AI than retailers think
Retail’s AI conversation is starting to feel oddly familiar. Consumers and retailers are moving at different speeds. This time, though, it’s the inverse of what […]