How Retailers Kill Customer Loyalty at Checkout
Retailers spend countless hours and resources training frontline teams to handle difficult customers. But who’s addressing the increasingly common phenomenon of employees who’ve become emotionally […]
Why premiumisation doesn’t belong just to premium brands
Would it be an article on retail in 2025 if it didn’t start with something about cost of living? No it would not, and so, […]
Anne Mulaire Marks 20 Years of Sustainable Canadian Fashion
Winnipeg-based fashion brand Anne Mulaire is marking a major milestone in 2025 — celebrating 20 years in business. Founded by Métis designer Andréanne (Anne) Mulaire […]
Inside Ebay’s Push to Become a ‘Fashion Destination’
There was a time when Ebay was effectively the only game in town for online resale, but the platform faces lots of competition today — […]
How data analytics can drive retail customer engagement
Consumer Behavior Customer engagement research reveals some telling facts — organizations focused on customer engagement saw cross-sell revenue surge by 22% and upsell revenue by […]
America’s Social Fabric Is Tearing—And Retail Floors Show It First
Every day I read another ‘expert’ declaring department stores dead. But here’s the truth: the model isn’t failing – these brands are failing themselves. If […]
Don’t let SEO slip through the cracks in a site migration
Shout Digital’s head of growth, Matilda Toepfer, warns of an inexpensive yet all-too-common mistake brands and organisations developing new websites make, with dire consequences to follow. Glorious […]
17 Bids Filed for Hudson’s Bay as Store Liquidation Proceeds
A May 9 court filing reveals that 17 bids have been submitted for the Hudson’s Bay Company and its assets, as the historic Canadian retailer […]
How Luxury DTC Brands are Bringing the Jewelry Experience Back to its Roots
The luxury jewelry buying experience has undergone a significant transformation. It used to be an intimate affair, with customers sitting across from a jeweler, meticulously […]
Is Agentic AI Actually Helpful for E-Commerce or Just More Hype?
Another Shoptalk has come and gone. As usual, we saw one topic garnering more attention than almost every other one combined. For 2025, that topic […]