The future of commerce is marked by resilience, diversification and a willingness to embrace technological change.
Square’s third annual Future of Commerce report sheds light on this optimism, including how businesses are embracing new revenue streams through services and partnerships, implementing cutting-edge technologies to power connected experiences and using AI to drive efficiency.
In this episode of Retail Remix, host Alicia Esposito chats with Roshan Jhunja, Head of Retail at Square. The pair dig into the report and other research the company has conducted. Listen to learn:
- How retailers can embrace diversification to meet customer needs and boost revenue results;Â
- Ways to capitalize on Gen Z’s desire to support local small businesses; and
- Why the evolution of AI and other cutting-edge technologies is creating new growth opportunities for brands of all sizes.Â
RELATED LINKS
- Connect with Roshan here!
- Learn more about Square.
- Read the report, Future of Commerce: 2023 EditionÂ
- Download Square and Afterpay’s State of Retail Report
What is Retail Remix?
The rules of retail are constantly changing. Today, we’re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry’s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
