In this episode of Retail Remix, our host Alicia Esposito chats with Emily Gittins, Co-founder and CEO at the customized resale tech company Archive. The pair explore the role of technology in reducing fashion’s environmental impact and highlight some exciting advancements in the recommerce industry. Listen to learn about:
- The current state of sustainability in the fashion industry;
- The different models of recommerce companies can leverage;
- How to build an engaging customer experience through such programs; and
- Best practices for measuring the impact of recommerce efforts with new KPIs.
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What is Retail Remix?
The rules of retail are constantly changing. Today, we’re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry’s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
