How Unified Commerce Turns Chaos Into Confidence
Putting on new shoes, seeing old friends, and inching ever closer to adulthood: for many children, “back-to-school” is an event characterized by reluctant excitement. For […]
Ian Robinson on scaling Beacon to 130 stores, and why caution beats conquest
When Ian Robinson bought Beacon Lighting in 1975, the business was a single store in Prahran, Melbourne. Half a century later, Beacon is a national […]
Retail Technology
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The Psychology of Customer Pain Points: Why Real-Time Feedback is Essential for Employee Wellbeing
Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences […]
A Complete Guide to Boosting Your Income and User Engagement
Looking to turn your traffic into revenue with a high-commission, easy-to-promote affiliate program? The TEMU Affiliate Program opens up a powerful opportunity for platforms of […]
Two Years in, TikTok Shop is a Commercial Powerhouse: A Look at the Numbers
How the time flies — today TikTok Shop celebrates two years since its formal U.S. launch, and for many brands and creators it’s already hard […]
What U.S. Retailers can Learn from China’s Social Commerce Success
In Q1 this year, Chinese retailer Pop Mart saw market capitalization surge to nearly $40 billion, outpacing established global rivals like Hasbro and Mattel to become […]
Customer experience is the antidote to uncertain grocery market
Customer Service The grocery sector has never faced so much uncertainty, but focusing on delivering a powerful customer experience can help maintain long-term, sustainable growth. […]
Retail Technology
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When Algorithms Shop: How to Sell At the Speed of Culture
[00:00:05] Phillip: Brian, we had talked, I think, a few months ago at VISIONS Summit about the way that customers are changing. Do you remember […]