How often do you mystery shop your competition – in person, online and on social medias? Monthly, yearly? Never? Shopping your competition is an exercise […]
Gig workers for delivery apps like Instacart are resorting to marking houses of “tip baiters,” customers who promise generous tips but later reduce or eliminate […]
Iconic department store Macy’s has named Massimo Magni as chief customer and digital officer Magni will oversee the company’s ecommerce sites, mobile apps, marketplace, loyalty […]
Jun 15, 2022 In Episode #11 of Kantar’s Retail Sound Bites, hosts Barry Thomas, senior retail thought leader, and Rachel Dalton, head of retail insights, […]
Waitrose stores are preparing for the ‘biggest breakfast of the year’ ahead of the Women’s World Cup final this Sunday. The upmarket retailer has stocked […]
Attracting customers as a primary objective can be a misnomer. Many retailers look to attract customers but don’t consider what they really want – more […]
