Lisa Gozlan Jewellery Expands with New Stores in Canada
Toronto-based jeweller Lisa Gozlan plans to rapidly grow its retail presence across Canada. Co-founders Ryan and Lisa Gozlan recently opened two new locations—one at Square […]
How Coach and Sephora Use Data to Drive Design Innovation
Nearly 60% of store design teams say their top challenge is adapting store experiences to new shopper expectations, according to Retail TouchPoints research. But retail […]
How Emotional Insights Transform Your CX Strategy
When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a map — a tool to visualize the […]
The Shein effect: Is fashion stuck in a race to the bottom?
Shein has moved from its humble beginnings as a small player in the ultra-fast fashion world to a global juggernaut – reshaping the fashion market […]
The Cost of Pricing Perception: It’s Not Cheap! Why Retailers Can’t Afford to Ignore Customer Price Dissatisfaction
As the retail landscape becomes increasingly competitive, ensuring that pricing feels fair and transparent has never been more vital. In an age when shoppers are […]
Four Transformative Trends Shaping HR in 2025
Over my last two decades as an HR leader, I’ve had a front-row seat to the evolution of work. Since 2020, that evolution has gone […]
Using In-Store Expertise to Battle Black-Owned Beauty Brands’ Historical Hurdles
Products in the beauty and hair care space made by (and for) Black consumers had long been scarce on major retailers’ shelves — a lack […]
What does Barry Williams’ return mean for Poundland?
Former Poundland boss Barry Williams was parachuted back onto the board of the discount chain late last month as owner Pepco looks to address its […]
The role music plays in retail customer experience: Brand ambassador
The start of a new year is the perfect time for retailers to assess and re-evaluate customer experience strategies and where music fits into that […]
How Lululemon’s CEO Plans to Double the Business Despite Mounting Competition
Since taking the helm at Lululemon in 2018, Calvin McDonald has overseen a period of massive growth. The activewear brand’s stock has more than tripled […]