Will John Lewis’ forex and gift wrapping removal impact its customer service?
John Lewis recently put 200 jobs at risk as it proposed shutting its in-store foreign exchange bureaux and dedicated gift-wrapping desks across dozens of sites. […]
The Fundamentals of AI: Making AI practical
The engineering techniques behind real-world LLM deployment Training a large language model (LLM) can cost millions of dollars, and deploying one at scale can cost […]
Retail Technology
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The Hidden Cost Of A Traffic Data Blackout
I’ve spent a lot of time in rooms with retail executives talking about store performance. And one thing I’ve noticed: the conversations that are hardest […]
Unify data center operations with Cisco Cloud Control
A fundamental shift is underway in IT operations. At Cisco Live 2026 in Las Vegas, Cisco President and Chief Product Officer Jeetu Patel highlighted this […]
Service Is the New Storefront
[00:00:00] Phillip: A lot of sayings that we all say that maybe we don’t quite mean, like, “let’s keep in touch over the summer,” or […]
Interview: Dr Beckmann is serving up clothing care to smash throwaway fashion habit
A five-metre-high pile of discarded white clothing overlooking London’s South Bank is an unlikely place to start a conversation about the future of circular fashion. […]
Retail Technology
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From One to Ten Million Sends in One Month: Marketing is Orchestration Now
[00:00:00] Phillip: What if I told you that all of the skills that you’ve acquired over the past ten years and all of the best […]
The Case For Consolidating Your In-Store Analytics
How many different systems are you using to measure what happens inside your stores? And of the data they collect, how much is actually reaching […]