Why 70% Unsubscribe: Solving Marketing’s Personalization Paradox
[00:00:14] Phillip: This is our first episode that we’re recording in 2026. And I can’t think of a better way for us to get started […]
How Barnes & Noble Used its Stores to Launch a New Chapter
Prognosticators have gleefully foretold the death of the store for decades now, and it still hasn’t come true. In fact, in the case of Barnes […]
Design Smarter, Source Faster: How AI is Closing Fashion’s Most Expensive Data Gap
Walk into any product development or merchandising meeting and you will hear a familiar refrain: timelines are slipping and it feels harder to get the […]
Escape the Aisle: Outgrowing the Category you Were Born Into
Evolving a brand and outgrowing the category you were born into is never as simple as jumping on the latest trend. The temptation to chase […]
REI CEO Mary Beth Laughton on How the Co-op is Changing, Ecommerce and AI
This article was first published in our sister brand Shop Eat Surf Outdoor REI CEO Mary Beth Laughton took the stage at NRF 2026 at Javits Center in […]
Dick’s Sporting Goods Chairman Ed Stack on House of Sport, Corporate Culture and Fixing Foot Locker
This article was first published in our sister brand Shop Eat Surf Outdoor Dick’s Sporting Goods Chairman Ed Stack pulled back the curtain on the retail giant’s recent moves in a candid conversation with NRF Chairman and BJ’s […]
Google Launches Direct Checkout in Search, Gemini
It was only a matter of time — following in the footsteps of OpenAI’s ChatGPT and Microsoft’s Copilot, Google is launching direct checkout on eligible […]
From Collectible AR Cards to Blockchain Games: How to Revitalize Loyalty Programs
Loyalty programs remain a powerful tool for businesses. According to last year’s Statista survey, a third of marketers believe their company earns five to seven […]
2026 Predictions: The Promises (and Perils) of AI
We’ve held off on discussing AI as long as we could, but we’re only human. It was the topic of 2025 (not only in retail), […]
Ditching Discounts: Building Loyalty and LTV with Smarter Ads
A well-known retailer who will remain nameless threw a huge promotion. Holiday promos had crushed their targets: record traffic, record orders a wall of green […]