How personalization and digitalization can drive customer loyalty
Amidst the current cost of living crisis, U.K. shoppers have tightened their purse strings, presenting a formidable challenge for retailers to remain competitive. With less […]
How lifestyle brand Zulu & Zephyr found prime Byron and Bondi retail real estate
Independent lifestyle brand Zulu & Zephyr launched in the summer of 2012 offering swim and resortwear for the modern woman. Last month, Zulu & Zephyr […]
How Interest Rate Changes Affect the Profitability of Banking
The central bank determines its lending rates to banks based on economic conditions and inflation; lower rates encourage businesses and consumers to borrow, thus adding […]
How a robot named Tally is helping BJ’s boost the customer experience
BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist customers. The autonomous […]
Kate Spade CEO on creating social impact through collaboration
Liz Fraser is the CEO and brand president of iconic American accessories brand Kate Spade New York. Prior to her appointment in 2020, Fraser was […]
Cynergy BPO – How Tech and CX-Driven Customer Support is Changing the Retail Game
In the rapidly changing world of global e-commerce, the line between mere survival and genuine success increasingly depends on a company’s ability to integrate advanced […]
How AI and Automation Will Transform E-Commerce Operations
Online retail and e-commerce providers are struggling to meet shopper expectations amidst ongoing inflation, higher costs and lingering supply chain woes. A new independent survey […]
AI-powered retail: How to level-up in the human-centric digital evolution
AI is more than a technological upgrade; it represents a shift in the fabric of consumer engagement and an opportunity for business practice revitalization. The […]
How 99 Bikes plans to return to profit with an electric-powered push
Australian specialty retailer 99 Bikes has announced its B Corp certification as the business continues to backpedal from its $12.4 million loss in FY23 after […]
How Canada’s Retail Sector Can Better Serve Families with Children [Interview]
Despite the endless variety of retail options catering to adults, the younger demographic – especially those under 13 years-old – are highly undervalued. Lisa Hutcheson, […]