Booktopia may have collapsed, but here’s why bookshops are not endangered
At its height, Australia’s largest online bookseller, Booktopia, had a $2.4 million turnover, 5 million customers, and sold a book “every 3.9 seconds”. This week, […]
Meghan Roach, President and CEO of Roots
With a strong background in the world of finance, Meghan Roach has been steering retailer Roots for the past four years in what she describes […]
Tailoring customer experiences in 2024: Going beyond basics
When used to build relationships with customers, surveys and opt-in management show that your brand cares about each individual’s experience. Customer experience has everything to […]
Will that be Cash or Charge? Why What Happens at the Cash Wrap Counter Matters
“Will that be cash or charge” is a familiar line to a lot of us. Maybe not so much for anyone younger than Gen X, […]
Here comes the Gen Z bride
From acquiring an engagement ring to buying a wedding dress, few life events are as rife with retail opportunities as planning and hosting a wedding. […]
Harry Rosen Unveils New Prototype Store Design with Overhaul to West Edmonton Mall Location [Photos/Interview]
Luxury men’s retailer Harry Rosen has launched a “reimagined shopping experience” at its West Edmonton Mall location in Edmonton, revamping its 13,000-square-foot space. Ian Rosen […]
JCPenney CIO talks $1B customer experience strategy, building strong tech foundation
JCPenney CIO Sharmeelee Bala shares insight on how the retailer’s $1 billion reinvestment is all about enhancing the retail customer experience and how it’s using […]
From bikinis on a kitchen bench to global resort wear brand, Bydee boomed 700pc
Hard launching in the UK with a localised site was pivotal for scaling Australian resort wear brand Bydee’s global operations to meet demand. To optimise […]
Joanna Griffiths, Founder and President of Knix
Since launching Knix in 2013, Joanna Griffiths has built the retailer into one of the fastest-growing intimate apparel brands globally. Her journey to success as […]
Strengthening Supply Chains With RFID Technology
Poor supply chain management can cost businesses time and money many times, with issues like inventory inaccuracies, complex and laborious processes, and security concerns holding […]