3 Crunch-Time Strategies for Holiday Season Success
How much is bad customer experience really costing you? Most brands, especially ahead of the holiday season, pour a lot of effort into attention-grabbing campaigns, […]
How self-service checkout solutions are transforming holiday retail
Self-service technology is no longer a nice-to-have — it’s a must for any retailer looking to stay competitive. It’s not just about faster checkouts; it’s […]
The happiness formula that drives retail customer satisfaction and loyalty
Happiness might seem super unpredictable, but it’s one of the most simple, predictable and fundamental principles of human behaviour. Whether it’s the joy of a […]
How Progressive Dialers are Transforming Customer Service in the Retail Industry
Providing outstanding customer service is essential in the wild retail industry of today. Retailers are using cutting-edge technology to meet the ever-increasing demands of their […]
Hanna Andersson’s Secret Digital Sauce: Personal Shoppers and a Relentless Focus on the Customer
The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson. But instead, […]
Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards
Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital transformation with the help […]
Shippit & Fluent Commerce boost Freedom Furniture’s fulfilment in Australia & NZ
In an era where consumer expectations are sky-high and rising, Australian and New Zealand retailers are under pressure to deliver faster, more efficient last-mile logistics. […]
Hudson’s Bay store no longer part of Oakridge Park redevelopment
Hudson’s Bay has officially withdrawn its plans to open a location within Vancouver’s reimagined Oakridge Park, a five million square foot mixed-use project co-developed by […]
UPDATE: Big Lots Sale to Investment Firm Approved, Paving the Way for a ‘New Phase’
[Update from Nov. 26, 2024] Big Lots has received court approval for the sale of all of its assets and ongoing business operations to investment […]
Utilizing Modern Communication Tools to Empower
The holiday season is here, and retailer leaders have much on their to-do lists, from hiring extra staff to managing suppliers. Preparing and managing for […]