Why Experienced Retail Staff Still Struggle To Convert Shoppers
You’ve hired smart people. Some have been with your store for years. They know your products inside and out. So why aren’t they closing more […]
AI, tariffs and secrets of success: What retail leaders talked about at WRC
Last month, at the World Retail Congress in London, nearly 1000 industry leaders gathered to discuss and debate some of retail’s most pressing topics, including […]
Shayne Stephens on the Rise and Fall of Saks in Canada
June 1, 2025 marked the end of Saks Fifth Avenue’s presence in Canada, closing the chapter on one of the most ambitious luxury retail expansions […]
Bealls’ Secret to Lasting 110 Years: Nurturing Connection and Culture
In 1932, fledgling Florida department store Bealls went bankrupt and was owned by the bank for more than 10 years. Now, nine decades later, the […]
Experiential Retail Media: The Next Frontier
Advertisers are expected to pour over $62 billion into retail media this year, up more than $10 billion from last year, making it the go-to […]
Prevention and the cure: How AI is helping combat ID fraud for retailers
Customer Service AI has made fraud more complex and more difficult to detect, but it also offers the clearest path to resilience. As fake IDs […]
Why Unified Agents Are Outpacing Traditional Systems
Retail’s dirty little secret? Most of our systems don’t talk to each other. For years, we’ve bolted on new tech in hopes it would create […]
Juliet Wine is elevating the boxed-wine market and attracting big-name investors
Traditionally, boxed wine has been viewed as the drink of choice for college students, downing cheap glasses of wine at parties. However, in recent years, […]
Ritz-Carlton Montreal and Holt Renfrew Launch Capsule
In a new partnership that underscores Montreal’s deep roots in luxury and heritage retail, the Ritz-Carlton Montreal and Holt Renfrew Ogilvy are introducing a limited-edition […]
The Knockoff Conundrum: Faux Fashion or Legal Faux Pas?
Knockoffs have stormed the fashion scene, causing a stir across social media and online marketplaces like an uninvited guest at a high-society gala. These sneaky […]