Your Crash Course on the Future of AI in Retail
If you’re running a retail operation with hundreds of stores, you’re already using AI whether you know it or not. Stock alerts, customer review engines, […]
Behind the quiet rise of Chinese coffee giant Luckin
Luckin’s strategy is winning in China, eating into the previous dominance of Starbucks and making the US coffee chain’s optimism about the market look a […]
Hike in U.S. tariffs will harm small businesses in Canada
The hike in U.S. tariffs to 35% will harm small businesses on both sides of the border and the fentanyl rationale is even more ridiculous […]
Clean, Complete, and Unified Data: Your Competitive Edge in Ecommerce
The global market size for AI in ecommerce is estimated at $9 billion in 2025, and is anticipated to reach $64 billion by 2034, reflecting […]
Making Retail Media More Personalized and Efficient With AI
Retail media is an incredibly powerful tool for influencing purchasing behavior at or near the point of sale (POS), which is why it’s such a […]
Why slow websites kill sales and what retailers can do about it
Marketing The simple truth is slow websites kill sales. Upgrading the monitoring strategy goes beyond preventing outages or measuring page load times. It’s about also […]
The biggest culprit in shrink is in the store — but it’s probably not a criminal
Listen to the article 8 min This audio is auto-generated. Please let us know if you have feedback. Understaffing a store isn’t headline-worthy. Yet, at […]
In-Store Surveys Lie. Mystery Shops Don’t.
Your customer surveys are lying to you. I know that’s harsh, but it’s true. Those QR codes and website URLs printed on every receipt? The […]
Asia’s dangerous deliveries: Why good CX is part of the problem
In Johor Baru, Malaysia, on June 12, a 20-year-old food delivery driver trying to meet a scheduled delivery time ran a red light and got […]
YM Inc. Takes Over 5 Former Saks OFF 5TH Stores in Canada
Canadian fashion powerhouse YM Inc. is set to expand its footprint after reaching a deal to acquire five former Saks OFF 5TH locations from the […]