Customer experience is the antidote to uncertain grocery market
Customer Service The grocery sector has never faced so much uncertainty, but focusing on delivering a powerful customer experience can help maintain long-term, sustainable growth. […]
Your Best Customers Are Forgetting You (While You Send More Emails)
Customer acquisition costs are up 38%, while retention rates keep sliding. Your marketing budget is working harder and delivering less.
‘Fortress stores’ can fight theft – but is it how Aussies want to shop?
“Fortress stores” with security-tagged chicken and steaks in wire security cages. GPS-tracked jars of instant coffee. Everything from toothpaste and deodorant to face creams, locked […]
Kind Karma Expands with Toronto Store Supporting At-Risk Youth
Kind Karma Company, the Toronto-based social enterprise known for employing at-risk and homeless youth to handcraft fine jewelry, has opened a new retail store at […]
How Conversational AI is Shifting SMS from a Marketing Tool to a Service Channel
From the moment that it became socially acceptable (and technically possible) to send marketing text messages, brands have eagerly jumped on the bandwagon; consumers are […]
Solving Attribution in Physical Stores
Retail media networks (RMNs) have become one of the fastest-growing segments in advertising. In the United States alone, brands are expected to spend $62 billion […]
Inventory can be a retailer’s biggest asset or crippling liability
Omnichannel In a world where demand fluctuates rapidly, only those retailers who manage inventory with comparable fluidity will stay stocked, profitable and in business. Photo: […]
Turning Lions into Lambs
Here’s the scenario: You smile as you unlock the front door of your store ready to greet the hordes of happy customers who will […]
Does SalesRX Work? Real Client Reviews on Retail Sales Training Results
When retailers think about investing in sales training, the first question is usually: Does it actually work?
From jackets to a global brand: Giorgio Armani’s five-decade fashion legacy
It all began with the jacket. Giorgio Armani twisted and bruised the angular piece of clothing – tearing out the padding, adjusting the proportions, moving the buttons […]