Why automated customer service is bad for customer loyalty
AI Photo: Generated by AI. Adobe Stock. September 23, 2025 by Victor Cho — CEO, Emovid Retailers have spent years investing in automation — streamlining […]
Lululemon’s ‘downward spiral’ — and how the brand plans to break out of it
Listen to the article 11 min This audio is auto-generated. Please let us know if you have feedback. For a retailer that dominated one of […]
57% of Your Customers Are Desperately Lonely. Your Store Can Be Their Lifeline
Restaurants used to be one of America’s default “third places,” where neighbors gathered to break bread. Now, three out of four restaurant meals are ordered […]
July’s head of technology on why his role is equal parts engineer and artist
As the head of technology at omnichannel luggage brand July, Lachi Agnew is at the forefront of redefining what it means to deliver premium retail […]
Southland Mall Marks 50 Years with New Tenants in Regina
Southland Mall in Regina is marking its 50th anniversary with an evolving mix of tenants, strategic upgrades, and a renewed focus on community engagement. The […]
Holiday Sales Predictions Vary, but One Thing is Clear — AI will be a Winner
Sales forecasts from Deloitte and Salesforce predict relatively rosy sales this holiday season, but not everyone is predicting a blockbuster holiday — and to be […]
From chaos to clarity: How CPG brands can harness commerce media for full funnel growth
Marketing Despite today’s fragmented retail landscape and the challenges, commerce media’s movement up the funnel is a tremendous opportunity. Never before has the scale of […]
How the retail sector teams up to defend against cybercrime
When devious young hackers penetrated the computer networks of major U.S. retailers and suppliers earlier this year, it was a significant test of the quiet […]
Ian Robinson on scaling Beacon to 130 stores, and why caution beats conquest
When Ian Robinson bought Beacon Lighting in 1975, the business was a single store in Prahran, Melbourne. Half a century later, Beacon is a national […]
A Complete Guide to Boosting Your Income and User Engagement
Looking to turn your traffic into revenue with a high-commission, easy-to-promote affiliate program? The TEMU Affiliate Program opens up a powerful opportunity for platforms of […]