NRF’s biggest 2025 trend: the rise of the empowered frontline
In an era where technology dominates headlines, NRF 2025 delivered an unexpected revelation: retail’s greatest asset still walks the shop floor. Even as AI and […]
Why Emotion is the Most Important Customer Experience Metric
Experiences are, at their core, emotional for customers. Whether it’s the frustration of being stuck in a middle seat on a long flight, the excitement […]
Crafting a Marketing Strategy for Electronics Retailers
The achievement of any commercial enterprise, which includes electronics retailers, hinges on the potential to efficiently engage customers via innovative advertising techniques. The idea of […]
How Brands and Customers Can Hate Returns Less
In November, REI reached out to 4,800 people with an email to let them know they would never be able to make another return due […]
NRF 2025: The year for AI to deliver | News
The promise of AI to deliver smarter, faster, cheaper business outcomes moves from theory to reality, reports Miya Knights, Retail Technology Publisher Even though ChatGPT […]
The Waste Management Challenge of the Holiday Season
The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management […]
Creating harmony in retail: How to navigate the blend of digital and in-person shopping
For brands aspiring to prioritize a truly human-centric approach, adopting an agile mindset that is rooted in deep understanding of consumer preferences is paramount. Jan. […]
The Weekly Closeout: Foot Locker taps Sonia Syngal for board and New Balance sales hit a record
Listen to the article 8 min This audio is auto-generated. Please let us know if you have feedback. It’s been another week with far more […]
Tariffs may add to ‘a toxic brew for consumers’
Listen to the article 9 min This audio is auto-generated. Please let us know if you have feedback. As President-elect Donald Trump’s second administration approaches, […]
Security for Enterprise AI Adoption
Today, we are witnessing artificial intelligence radically reshape the way we do business. Last year, we published our Cisco AI Readiness Index, which provided critical […]