How to Train Retail Associates to Ask Why Questions Instead of What Questions
The laziest way to attempt to sell something in a retail store is to let your associates ask “what” questions. What product do you need? […]
Soaring to New Heights: How AI is Redefining the Airport Customer Experience
The modern airport is a complex ecosystem, constantly striving to balance efficiency, security, and an exceptional customer experience. As passenger volumes continue to rise, Artificial […]
Can Vincom’s growth momentum mask its quality problem?
Vincom, Vietnam’s largest mall operator, is brimming with confidence. When it released its fourth-quarter results on 26 January, it indicated to investors that it expected […]
Retail Technology
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Getting Proactive About Regulatory Compliance in Hardlines Retail
In the first half of 2025 alone, U.S. Customs detained 6,636 shipments under the Uyghur Forced Labor Prevention Act (UFLPA), a 44% increase over all […]
Bang & Olufsen Returns to Yorkville With New Toronto Store
Bang & Olufsen is preparing to make a formal return to Toronto’s luxury retail landscape with a new store opening at 135 Yorkville Avenue. The […]
Cisco Deep Network Model: Purpose built intelligence for networking
This blog was written in collaboration with Yuqing Gao, Jian Tan, Fan Bu, Ali Dabir, Hamid Amini, Doosan Jung, Yury Sokolov, Lei Jin, and Derek […]
Abercrombie, Ebay, Aldi Opt for IRL Activations to Capture Super Bowl Fervor
Super Bowl LX is just around the corner, and the stunts have already begun. Whether it be Columbia’s bear-poop-infused beer or more traditional celebrity partnerships, […]
What’s the ROI of Emerging In-Store Design Trends? A Look at What They Are and How They Create Value
It used to be that in-store retailers planned their store designs and displays primarily around major holidays or seasonal shifts. Like clockwork, athleticwear would appear […]
When Bots Shop: Why Brands Should Stop Ignoring ChatGPT Commerce and Start Designing for it
As OpenAI expands ChatGPT’s commerce capabilities through partnerships with Shopify, Walmart and PayPal, a quiet transformation is underway. The platform is becoming a shopping interface […]