Meet The TRE: Peter Cohan
By: Peter Cohan Get to know RETHINK Retail’s Top Retail Experts through the “Meet the TRE” Q&A series! Dive in to learn about a member of the […]
The happiness formula that drives retail customer satisfaction and loyalty
Happiness might seem super unpredictable, but it’s one of the most simple, predictable and fundamental principles of human behaviour. Whether it’s the joy of a […]
Bad bots | News | Retail Technology
Tim Ayling, Vice President Cyber Security Solutions EMEA for Imperva, explains the rise of bad bots during peak season Cybercriminals are opportunists, channelling their efforts […]
As Gen Z Enters Prime Spending Years, Brands Sharpen Their Pitch
They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown […]
How Progressive Dialers are Transforming Customer Service in the Retail Industry
Providing outstanding customer service is essential in the wild retail industry of today. Retailers are using cutting-edge technology to meet the ever-increasing demands of their […]
Winners and losers of Black Friday 2024
Listen to the article 10 min This audio is auto-generated. Please let us know if you have feedback. Despite the push to move up the […]
From Niche Product to Viral Sensation: How Bogg Bag Ventured into 1,900 Target Stores
If you’ve recently been to the beach, or maybe a kids’ baseball or soccer game, you’ve likely seen a Bogg Bag. Known (and loved) for […]
Hanna Andersson’s Secret Digital Sauce: Personal Shoppers and a Relentless Focus on the Customer
The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson. But instead, […]
Not Ready For AI? Time To Lay The Groundwork
Our recent Cisco AI Readiness Index, found that only 13% of organizations report themselves ready to capture AI’s potential, even though urgency is high. Companies […]
Kate Fannin: “We Should Measure ROE — Return on Experience”
Kate Fannin: “We Should Measure ROE — Return on Experience” Brian: [00:01:53] Hello, and welcome to Future Commerce, the podcast at the intersection of […]