7 Creative Trends Shaping DTC in 2025
Phillip: [00:00:01] Hello, and welcome to Future Commerce podcast at the intersection of culture and commerce. I’m Phillip. Brian: [00:01:54] I’m Brian. Phillip: [00:01:55] And […]
M&S Clothing has transformed under Richard Price, so what’s next as he departs?
Richard Price’s departure from M&S marks the end of a transformative chapter for the retailer’s clothing and home division. When he took over the reins […]
RetailROI’s SuperSaturday: When Retail Meets a Greater Purpose
Each year, as retailers and technology providers gather in New York City for NRF’s Big Show in January, there’s one event that stands out not […]
Social Commerce Revolution: How Payments Innovation Transformed the Digital Shopping Experience
The power of social media in ecommerce is palpable. Shares, recommendations and actual transactions on channels like Instagram and TikTok are indispensable ways to build […]
Lisa Gozlan Jewellery Expands with New Stores in Canada
Toronto-based jeweller Lisa Gozlan plans to rapidly grow its retail presence across Canada. Co-founders Ryan and Lisa Gozlan recently opened two new locations—one at Square […]
How Coach and Sephora Use Data to Drive Design Innovation
Nearly 60% of store design teams say their top challenge is adapting store experiences to new shopper expectations, according to Retail TouchPoints research. But retail […]
How Emotional Insights Transform Your CX Strategy
When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a map — a tool to visualize the […]
The Shein effect: Is fashion stuck in a race to the bottom?
Shein has moved from its humble beginnings as a small player in the ultra-fast fashion world to a global juggernaut – reshaping the fashion market […]
The Cost of Pricing Perception: It’s Not Cheap! Why Retailers Can’t Afford to Ignore Customer Price Dissatisfaction
As the retail landscape becomes increasingly competitive, ensuring that pricing feels fair and transparent has never been more vital. In an age when shoppers are […]
Four Transformative Trends Shaping HR in 2025
Over my last two decades as an HR leader, I’ve had a front-row seat to the evolution of work. Since 2020, that evolution has gone […]