How Brands and Customers Can Hate Returns Less
In November, REI reached out to 4,800 people with an email to let them know they would never be able to make another return due […]
NRF 2025: The year for AI to deliver | News
The promise of AI to deliver smarter, faster, cheaper business outcomes moves from theory to reality, reports Miya Knights, Retail Technology Publisher Even though ChatGPT […]
The Waste Management Challenge of the Holiday Season
The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management […]
Creating harmony in retail: How to navigate the blend of digital and in-person shopping
For brands aspiring to prioritize a truly human-centric approach, adopting an agile mindset that is rooted in deep understanding of consumer preferences is paramount. Jan. […]
The Weekly Closeout: Foot Locker taps Sonia Syngal for board and New Balance sales hit a record
Listen to the article 8 min This audio is auto-generated. Please let us know if you have feedback. It’s been another week with far more […]
Tariffs may add to ‘a toxic brew for consumers’
Listen to the article 9 min This audio is auto-generated. Please let us know if you have feedback. As President-elect Donald Trump’s second administration approaches, […]
Security for Enterprise AI Adoption
Today, we are witnessing artificial intelligence radically reshape the way we do business. Last year, we published our Cisco AI Readiness Index, which provided critical […]
Exclusive Q&A: B2B Cruise Retail Player Comes Ashore to Support Resort-Based Luxury
Stacy Shaw wants to make it very clear that Starboard Group is specifically in the business of vacation retail, as opposed to the broader travel […]
Aeon Mall hits the right note in Japan and Vietnam, but China is still problematic
Aeon Mall, Japan’s biggest mall operator and an increasingly influential one throughout Southeast Asia, has turned in another record quarter for operating revenue, but not […]
The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support
With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the industry’s approach needs an overhaul. But instead […]