How Adaptive CX is Shaping the Future of Online Shopping
Envision stepping into a store that seamlessly adjusts to your preferences with every visit. The shelves reorganize based on your past purchases, the lighting adjusts […]
Modernizing Application Security for Retailers Requires a New Approach
The retail industry has been quick to embrace new technologies for customer engagement – especially during the pandemic, when the shift from brick-and-mortar to online […]
Marketplace Frustration? Here Are 3 Ways to Bring Customers Back
Ever since Amazon.com debuted the “apparel” tab featuring items from a grand total of 35 sellers, marketplaces have been hailed as an invaluable way for […]
How to Spot and Stop Socially Engineered Attacks in Retail
Cybercriminals are increasingly employing social engineering tactics to catch people when they’re exercising what psychologist Daniel Kahneman calls “System 1” thinking: A mode of cognitive processing […]
Four Ways to Turn Transactions into Customer Relationships that Last
As we emerge from the upheaval of the past year, brands face a daunting challenge: forging meaningful connections with customers in a volatile and shifting […]
Revlon, Lids, Tubi and More Get in on Super Bowl Action with Unique Activations
For brands, the Super Bowl has become more than just an annual sporting event — the Big Game is now a big moment for brands […]
7 Creative Trends Shaping DTC in 2025
Phillip: [00:00:01] Hello, and welcome to Future Commerce podcast at the intersection of culture and commerce. I’m Phillip. Brian: [00:01:54] I’m Brian. Phillip: [00:01:55] And […]
Social Commerce Revolution: How Payments Innovation Transformed the Digital Shopping Experience
The power of social media in ecommerce is palpable. Shares, recommendations and actual transactions on channels like Instagram and TikTok are indispensable ways to build […]
How Emotional Insights Transform Your CX Strategy
When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a map — a tool to visualize the […]
Using In-Store Expertise to Battle Black-Owned Beauty Brands’ Historical Hurdles
Products in the beauty and hair care space made by (and for) Black consumers had long been scarce on major retailers’ shelves — a lack […]